![The Role of Generative AI in Social Media Customer Service](https://images.ctfassets.net/ukazlt65o6hl/Wm7zlWLKPa12Bw1bVQMWe/cdac6a7eeb4a2d1447a20ebbc9fe7f16/AI_Powered_Social_Media_-_Ilenia_Vidili_-_1.png?w=800&h=400&q=70&fm=png)
AI
From switchboards to AI, customer service has evolved. Discover how generative AI on social media is transforming customer interactions and boosting satisfaction.
Ilenia Vidili
July 17, 2024
Sprinklr Service
Overview
CX Thought Leader
Ilenia Vidili is a customer-centricity advisor, author, and keynote speaker. With an extensive background in corporate marketing and customer experience, she works with numerous brands to help them sharpen their customer focus and become more customer-centric, resulting in greater customer loyalty and profitability.
From switchboards to AI, customer service has evolved. Discover how generative AI on social media is transforming customer interactions and boosting satisfaction.
Ilenia Vidili
July 17, 2024