Jayadeep Subhashis
Senior Content Specialist, Sprinklr
With more than a decade of content marketing experience, Jayadeep is a senior B2B content creator and editor skilled in concise and elaborate storytelling. When he is not engaged in weaving compelling stories for Sprinklr, you will find him conversing with his dad about world history, music, movies, and books (mostly fiction). An avid traveler, Jayadeep meticulously plans the extended weekends ahead of time, ensuring his camera gear is ready to capture the safari adventures. He spends hours observing wildlife behavior, cut off from the internet, which, according to him, is a liberating experience.
The call center service level measures a call center's efficiency and responsiveness in responding to incoming customer requests within the specified time.
Surbhi Nahata, Jayadeep Subhashis
February 1, 2024
Contact center ROI quantifies the financial returns derived from investments in a contact center. Learn how to calculate it accurately and optimize it efficiently.
Jayadeep Subhashis, Elizabeth John
February 1, 2024
Find the list of the top 15 customer service software in 2024. Discover each customer service solution’s top features, strengths, pricing and free trial details.
Jayadeep Subhashis
January 31, 2024
Explore reasons for customer frustration and become proficient in 19 tried-and-true techniques for dealing with angry customers and also learn what to avoid.
Ishita Nigam, Jayadeep Subhashis
December 21, 2023
Discover key contact center channels — definition, types and strategic uses. Learn how generative AI enhances customer communication across each channel.
Jayadeep Subhashis
December 20, 2023
Learn the critical differences between customer experience and customer service, understanding their definitions, key components and tips to improve each.
Ishita Nigam, Jayadeep Subhashis
December 20, 2023
Learn the contact center compliance challenges, key compliance acts, steps to comply with these mandates and the best practices in this comprehensive guide.
Jayadeep Subhashis, Priyanka Malik
December 1, 2023
Learn how business-to-business (B2B) customer service differs from B2C, its varying role across industries and best practices with real-life examples.
Bipin VK, Jayadeep Subhashis
October 23, 2023
Learn what sets customer support apart from customer service with scenarios, examples and key tips to improve both. Read more here.
Surbhi, Jayadeep Subhashis
October 20, 2023