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The call center service level measures a call center's efficiency and responsiveness in responding to incoming customer requests within the specified time.
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February 1, 2024
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Contact center ROI quantifies the financial returns derived from investments in a contact center. Learn how to calculate it accurately and optimize it efficiently.
Jayadeep Subhashis, Elizabeth John
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Find the list of the top 15 customer service software in 2024. Discover each customer service solution’s top features, strengths, pricing and free trial details.
Jayadeep Subhashis
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Explore reasons for customer frustration and become proficient in 19 tried-and-true techniques for dealing with angry customers and also learn what to avoid.
Ishita Nigam, Jayadeep Subhashis
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Discover key contact center channels — definition, types and strategic uses. Learn how generative AI enhances customer communication across each channel.
Jayadeep Subhashis
December 20, 2023
![Customer service vs. Customer Experience: Key Differences](https://images.ctfassets.net/ukazlt65o6hl/2fGjwp3Op7ZtJi5uFXjvFV/6c7853a1372bbce00c0189d498526dc1/Banner_Image_Customer_Service_vs._Customer_Experience.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Learn the critical differences between customer experience and customer service, understanding their definitions, key components and tips to improve each.
Ishita Nigam, Jayadeep Subhashis
December 20, 2023
![Contact Center Compliance: Importance, Strategy & Checklist](https://images.ctfassets.net/ukazlt65o6hl/4oLdMxYkZeZGh83Qisobcq/1b8e3655811f2d98064c4e5659beea11/Banner_Image_Contact_Center_Compliance.png?w=750&h=500&fl=progressive&q=70&fm=jpg)
Learn the contact center compliance challenges, key compliance acts, steps to comply with these mandates and the best practices in this comprehensive guide.
Jayadeep Subhashis, Priyanka Malik
December 1, 2023
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Learn how business-to-business (B2B) customer service differs from B2C, its varying role across industries and best practices with real-life examples.
Bipin VK, Jayadeep Subhashis
October 23, 2023
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Learn what sets customer support apart from customer service with scenarios, examples and key tips to improve both. Read more here.
Surbhi, Jayadeep Subhashis
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