Rohan C

SaaS writer and Marketer

Rohan is a B2B SaaS writer and marketer with over 3 years of experience in the industry. He creates effective content and strategies to improve brand visibility and drive sales.

15 Call Center Metrics Every Manager Should Track

Customer Service

15 Call Center Metrics Every Manager Should Track

Learn about key call center metrics, including their formulas, interpretation and tips for improvement. Discover how to assess call center metric monitoring tools.

Rohan C, Jayadeep Subhashis
August 9, 2024

Communication Channels Businesses Use (Latest Stats + Tips)

Customer Service

Communication Channels Businesses Use (Latest Stats + Tips)

Discover various communication channels used for business purposes in 2024. Learn about recent advancements, the latest stats and pro tips.

Rohan C, Jayadeep Subhashis
July 29, 2024