• B.Com, Delhi University, India

AI agents and enterprise AI, customer service and security, customer surveys, full-funnel content strategy, responsible AI.

Ruchi Madan is a content marketing professional with nearly seven years of experience gathered across topline B2B digital marketing agencies. During her time at Sprinklr as Content Marketing Manager, she led the content strategy with a team of talented marketers, producing content across customer service, AI agents and customer surveys, always with a focus on the kind of insightful, valuable pieces that genuinely help enterprises. Outside work, Ruchi loves to indulge in cooking, DIY craft projects and generally living life to the fullest, a hands-on, make-it-yourself spirit that carries into the care she brings to building content from the ground up.