
Stephanie Thum
Certified Customer Experience ProfessionalStephanie is a certified customer experience professional. She was one of the U.S. federal government’s first agency-level CX leaders during the Obama administration. She has since moved on to counsel governments and private sector organizations around the world on the concepts and practices of customer experience as a business discipline. She speaks, writes, and researches customer experience, employee experience, and leadership in government.
September 8, 2021 • 6 MIN READ
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