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9 Contact Centers Trends for 2025

9 Contact Centers Trends for 2025

January 16, 2025 • 10 MIN READ
Issac Thomas

Issac Thomas

How to Improve Customer Service with Digital Transformation

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
Bhavya AggarwalJayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

How to Start a Virtual Call Center in 7 Easy Steps (+ Go-live Checklist)

How to Start a Virtual Call Center in 7 Easy Steps (+ Go-live Checklist)

June 3, 2024 • 13 MIN READ
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Jayadeep Subhashis

Binny Agarwal

Jayadeep Subhashis

Display Empathy in Customer Service in 5 Steps

Display Empathy in Customer Service in 5 Steps

June 3, 2024 • 12 MIN READ
Pradeep VasudevAksheeta Tyagi

Pradeep Vasudev

Aksheeta Tyagi

Role of Contact Centers for Marketing Teams [+Tips]

Role of Contact Centers for Marketing Teams [+Tips]

May 31, 2024 • 12 MIN READ
Bishakh DuttaJayadeep Subhashis

Bishakh Dutta

Jayadeep Subhashis

Your Guide to Meeting Sprinklr at CCW Las Vegas

Your Guide to Meeting Sprinklr at CCW Las Vegas

May 28, 2024 • 2 MIN READ
Rachel Alvarez

Rachel Alvarez

Important Call Center KPI Benchmarks by Industry

Important Call Center KPI Benchmarks by Industry

May 20, 2024 • 8 MIN READ
Pradeep VasudevIssac Thomas

Pradeep Vasudev

Issac Thomas

15 Best Chatbot Examples from Groundbreaking Brands

15 Best Chatbot Examples from Groundbreaking Brands

May 20, 2024 • 14 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

7 Customer Service Scenarios with Tips & Examples

7 Customer Service Scenarios with Tips & Examples

May 20, 2024 • 11 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

Reduce Costs and Agent Workload with Self-Service Portals  

Reduce Costs and Agent Workload with Self-Service Portals  

May 20, 2024 • 9 MIN READ
Sprinklr

Sprinklr

Call Center Optimization: Key Tactics for Call Center Managers

Call Center Optimization: Key Tactics for Call Center Managers

May 20, 2024 • 12 MIN READ
Bishakh DuttaJayadeep Subhashis

Bishakh Dutta

Jayadeep Subhashis

50 Customer Survey Questions You Must Know About

50 Customer Survey Questions You Must Know About

May 16, 2024 • 13 MIN READ
Issac Thomas

Issac Thomas

Live Chat vs. Chatbot: 9 Core Differences

Live Chat vs. Chatbot: 9 Core Differences

May 16, 2024 • 9 MIN READ
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Bhavna Gupta

Decoding AHT Dynamics: Navigating the Synchronous vs. Asynchronous Chat

Decoding AHT Dynamics: Navigating the Synchronous vs. Asynchronous Chat

May 15, 2024 • 6 MIN READ
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