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9 Contact Centers Trends for 2025

9 Contact Centers Trends for 2025

January 16, 2025 • 10 MIN READ
Issac Thomas

Issac Thomas

How to Improve Customer Service with Digital Transformation

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
Bhavya AggarwalJayadeep Subhashis

Bhavya Aggarwal

Jayadeep Subhashis

How to leverage social media for improved customer experience

How to leverage social media for improved customer experience

September 20, 2023 • 7 MIN READ
US

Umme Sutarwala

Top 8 customer service channels [& how to pick the right one]

Top 8 customer service channels [& how to pick the right one]

September 14, 2023 • 12 MIN READ
ST

Sprinklr Team

How brands can use a social media monitoring strategy

How brands can use a social media monitoring strategy

September 5, 2023 • 11 MIN READ
Ishita Nigam

Ishita Nigam

How to calculate customer retention rate

How to calculate customer retention rate

September 5, 2023 • 12 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

22 Essential features of call center software

22 Essential features of call center software

September 4, 2023 • 11 MIN READ
Issac Thomas

Issac Thomas

Insights from CX Connect 2023: The Brilliance of Generative AI in Customer Service

Insights from CX Connect 2023: The Brilliance of Generative AI in Customer Service

August 28, 2023 • 7 MIN READ
Issac Thomas

Issac Thomas

Decoding the WISER method for a remarkable customer experience with Dan Gingiss

Decoding the WISER method for a remarkable customer experience with Dan Gingiss

August 21, 2023 • 9 MIN READ
Vanipriya Moorthi

Vanipriya Moorthi

How to measure call center productivity

How to measure call center productivity

August 11, 2023 • 9 MIN READ
ST

Sprinklr Team

How to create a customer experience framework for businesses

How to create a customer experience framework for businesses

August 9, 2023 • 10 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

The 5 killers of customer care on social and how to save the day for your customers and brand

The 5 killers of customer care on social and how to save the day for your customers and brand

August 8, 2023 • 9 MIN READ
Dileep Mallick

Dileep Mallick

The one overlooked reason conversational AI strategies fail (And how you can get it right)

The one overlooked reason conversational AI strategies fail (And how you can get it right)

August 8, 2023 • 7 MIN READ
Despina Singh

Despina Singh

On-premise vs. cloud contact center: Which one is better?

On-premise vs. cloud contact center: Which one is better?

August 8, 2023 • 9 MIN READ
Issac Thomas

Issac Thomas

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