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9 Contact Centers Trends for 2024
FEATURED

9 Contact Centers Trends for 2024

May 8, 2024 • 10 MIN READ
How to Improve Customer Service with Digital Transformation
FEATURED

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
How AI-powered guided workflows resolve common call center challenges

How AI-powered guided workflows resolve common call center challenges

April 25, 2023 • 7 MIN READ
Tashu Aggarwal

Tashu Aggarwal

Unleashing agent potential — the importance of customizing the desktop experience

Unleashing agent potential — the importance of customizing the desktop experience

April 25, 2023 • 6 MIN READ
Tashu Aggarwal

Tashu Aggarwal

Community moderation: 5 best practices every moderator must know

Community moderation: 5 best practices every moderator must know

April 24, 2023 • 10 MIN READ
Aishwarya Suresh

Aishwarya Suresh

How AI-powered smart pairing helps boost the customer experience

How AI-powered smart pairing helps boost the customer experience

April 22, 2023 • 8 MIN READ
E.Carta

E.Carta

The call center guide to agent retention

The call center guide to agent retention

April 14, 2023 • 9 MIN READ
Issac Thomas

Issac Thomas

From average to awesome — 3 secrets of efficient and quality customer service

From average to awesome — 3 secrets of efficient and quality customer service

April 12, 2023 • 9 MIN READ
Aksheeta Tyagi

Aksheeta Tyagi

Create a Disney Park for your customers with great after-sales service

Create a Disney Park for your customers with great after-sales service

April 12, 2023 • 10 MIN READ
Issac Thomas

Issac Thomas

8 reasons why conversational AI chatbots are the ultimate customer care problem-solvers

8 reasons why conversational AI chatbots are the ultimate customer care problem-solvers

April 11, 2023 • 11 MIN READ
Manthan Jain

Manthan Jain

From chaos to cohesion — The benefits of Unified Workforce Management for contact centers

From chaos to cohesion — The benefits of Unified Workforce Management for contact centers

April 7, 2023 • 9 MIN READ
Aarati Mankar

Aarati Mankar

6 Key benefits of using omnichannel communication for customer service

6 Key benefits of using omnichannel communication for customer service

April 6, 2023 • 7 MIN READ
Abhishek Priyam

Abhishek Priyam

Using AI scoring in contact centers to tailor agent training programs

Using AI scoring in contact centers to tailor agent training programs

April 6, 2023 • 9 MIN READ
Tashu Aggarwal

Tashu Aggarwal

Role of quality management in contact center to mitigate risk and ensure compliance

Role of quality management in contact center to mitigate risk and ensure compliance

April 5, 2023 • 10 MIN READ
Tashu Aggarwal

Tashu Aggarwal

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