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9 Contact Centers Trends for 2024
FEATURED

9 Contact Centers Trends for 2024

May 8, 2024 • 10 MIN READ
How to Improve Customer Service with Digital Transformation
FEATURED

How to Improve Customer Service with Digital Transformation

June 14, 2024 • 10 MIN READ
Explain, don’t contain: the new crisis communications norm

Explain, don’t contain: the new crisis communications norm

October 6, 2020 • 6 MIN READ
Guest Author

Guest Author

Gartner Identifies 10 Ways for Customer Service and Support Leaders to Quickly Improve Digital and Self-Service Effectiveness

Gartner Identifies 10 Ways for Customer Service and Support Leaders to Quickly Improve Digital and Self-Service Effectiveness

August 21, 2020 • 4 MIN READ
Guest Author

Guest Author

The Value of Brand Communities

The Value of Brand Communities

August 11, 2020 • 4 MIN READ
Sprinklr

Sprinklr

Modern Customer Care for the Modern Customer (Plus Infographic)

Modern Customer Care for the Modern Customer (Plus Infographic)

August 4, 2020 • 1 MIN READ
Guest Author

Guest Author

How to Turn Your Agents Into Advocates

How to Turn Your Agents Into Advocates

July 17, 2020 • 4 MIN READ
Sprinklr

Sprinklr

Customer Care During the Coronavirus Pandemic – Sprinklr Data

Customer Care During the Coronavirus Pandemic – Sprinklr Data

July 1, 2020 • 2 MIN READ
Rachel Alvarez

Rachel Alvarez

The Customer Of The Future Wants Connection And Progress

The Customer Of The Future Wants Connection And Progress

June 24, 2020 • 3 MIN READ
Sprinklr

Sprinklr

How Sprinklr is Helping Brands Transform Customer Care

How Sprinklr is Helping Brands Transform Customer Care

June 19, 2020 • 5 MIN READ
S

Sprinklr Team

How to Save Costs in Customer Care While Improving Customer Experience — According to Customer Service Industry Analysts

How to Save Costs in Customer Care While Improving Customer Experience — According to Customer Service Industry Analysts

June 17, 2020 • 5 MIN READ
Sprinklr

Sprinklr

COVID Exposed the Need for Elastic Scaling

COVID Exposed the Need for Elastic Scaling

May 27, 2020 • 5 MIN READ
Grad Conn

Grad Conn

Customer Care, la nouvelle réalité du service client sur les médias modernes

Customer Care, la nouvelle réalité du service client sur les médias modernes

May 26, 2020 • 5 MIN READ
Arnaud Tamisier

Arnaud Tamisier

Please Hold…All Representatives are Busy

Please Hold…All Representatives are Busy

May 3, 2020 • 2 MIN READ
Grad Conn

Grad Conn

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