So sad to hear the news about Tony Hsieh. He was a forward-thinking, visionary entrepreneur who was deeply committed to customer satisfaction.

In part 1 of this special crossover edition, I join Marshall Kirkpatrick on the Sprinklr Coffee Club videocast where we look at Digital Transformation.

Hopefully, you’re listening to your customers. And if you’re listening to your customers, you’re probably measuring Share of Voice.

Today, the US Thanksgiving holiday is steeped in warm feelings of gratitude and Norman Rockwell-inspired family gatherings. But it wasn’t always that way.

When is a fad not a fad? We’re seeing many of the same attitudes around blockchain today as we saw around the Internet 30 years ago.

A missing package leads to a mostly-positive Amazon chat bot adventure… and a satisfied customer. It’s a modern customer experience, fueled by conversational commerce.

Marc Stoiber, brand expert extraordinaire, joins me for a conversation about category creation, the collective wisdom of online communities, and the karma of enlightened self interest.

Every winter, the Rockefeller Center in New York displays a beautiful, stately, lush Christmas tree. Or do they?

Messaging, social media, and forums have created a 1:1 communication renaissance that’s a cornerstone of customer experience management.

Nobody knows customer experience better than Disney. Today we celebrate the birthday of the cartoon mouse who started it all, and look at the famed Disney CX magic.

What does a 100-year-old chemical company know about social marketing and customer experience? A lot, actually.

Every year, Sprinklr partners with Forbes and LinkedIn to present a list of the World’s Most Influential CMOs. And every year I get questions about how the list was curated and ranked.