In this episode we celebrate CX, talk about the Customer Experience Professionals Association, have fun with The Iron Giant.

If you want to understand your customers, you need to understand their intentions. Modern channels can help. But how do you possibly sift through and analyze the billions of messages sent every day?

Science fiction, collectible toys, and a frictionless online shopping come together to create a customer experience perfect storm — in a good way.

You know you need to accelerate your digital transformation. You know you need to embrace modern channels in order to be able to connect with your customer and prospects. In episode #6 I gave you three steps for getting started. Here are three more to ke…

Social content shared by employees gets 8X more engagement than the same content shared by a company. That’s why building an employee social media advocacy program is the secret ingredient to increasing pipeline and deal size.

Humans are communicators. That’s why modern channels are so important, and why you need to be where your customers are.

As the US election inches toward resolution, we take a look at political marketing, polling, focus groups, and why your B2B marketing absolutely must focus on value. See all CXM Experience podcasts The CXM Experience on Apple Podcasts

Today we take a road trip from New York to Florida as we look at how customer experience can impact the perceived quality of a product. It’s a story about trust, semi-autonomous cars, and dog treats.

What do you do to reverse 17 consecutive quarters of declining revenue? You listen to your customers, learn what they want, and give it to them.

It’s the question I hear most often from our customers: How do we get started with modern channels?

What does a 16th century mathematician have to do with sprinklr marketing and customer experience? More than you might think. In today’s episode we look at Nicolaus Copernicus, and how shifting perspective can lead to new insights. See all CXM Experience …

Part 3 of our Listen, Learn, Love trilogy. In order to show your customers you really love them, you need to take action on what you’ve learned.