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Unified-CXM

Make customers happier with a unified customer experience.

Domain-Adaptive Instruction Generation (DAIG)

Domain-Adaptive Instruction Generation (DAIG)

June 18, 2024 • 7 MIN READ
Koushik Konwar

Koushik Konwar

Unlocking Contact Center Potential for Airlines: The Power of Generative AI

Unlocking Contact Center Potential for Airlines: The Power of Generative AI

June 4, 2024 • 5 MIN READ
Sravani Gade

Sravani Gade

The power of technology and humans when they deliver anticipatory, proactive service

The power of technology and humans when they deliver anticipatory, proactive service

January 12, 2024 • 5 MIN READ
Micah Solomon

Micah Solomon

Unlocking Omnichannel Excellence: Transforming CX with Seamless Support

Unlocking Omnichannel Excellence: Transforming CX with Seamless Support

January 11, 2024 • 4 MIN READ
Micah Solomon

Micah Solomon

How to un-silo your Contact Centre and inspire better Enterprise Teamwork

How to un-silo your Contact Centre and inspire better Enterprise Teamwork

December 6, 2023 • 8 MIN READ
Martin Hill-Wilson

Martin Hill-Wilson

How to Leverage AI for Customer Communications

How to Leverage AI for Customer Communications

November 29, 2023 • 9 MIN READ
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Bhavna Gupta

An opportunity that’s inevitable

An opportunity that’s inevitable

September 21, 2023 • 4 MIN READ
Ragy Thomas

Ragy Thomas

How you serve your customers under stress speaks to the very quality of your organization

How you serve your customers under stress speaks to the very quality of your organization

September 19, 2023 • 5 MIN READ
Micah Solomon

Micah Solomon

Contact Centre Talent Management needs a rethink. What’s critical and how can technology help?

Contact Centre Talent Management needs a rethink. What’s critical and how can technology help?

September 18, 2023 • 12 MIN READ
Martin Hill-Wilson

Martin Hill-Wilson

We were promised effective Self-Service. What went wrong and what needs to change?

We were promised effective Self-Service. What went wrong and what needs to change?

September 14, 2023 • 13 MIN READ
Martin Hill-Wilson

Martin Hill-Wilson

AI and the human touch: How to fly high in the customer experience sky

AI and the human touch: How to fly high in the customer experience sky

September 7, 2023 • 8 MIN READ
Vanipriya Moorthi

Vanipriya Moorthi

Re-imagine a new North Star for your customer contact

Re-imagine a new North Star for your customer contact

September 6, 2023 • 11 MIN READ
Martin Hill-Wilson

Martin Hill-Wilson

Social media ROI: How to measure and improve your ROI

Social media ROI: How to measure and improve your ROI

July 13, 2023 • 9 MIN READ
Karishma Borkakoty

Karishma Borkakoty

Sally Mildren: Human experience over customer experience, always.

Sally Mildren: Human experience over customer experience, always.

July 10, 2023 • 9 MIN READ
Despina Singh

Despina Singh

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