Dialpad Alternatives: Top 7 Competitors in 2025

When we evaluate competent UCaaS players, Dialpad often seems to make the list with its solid VoIP capabilities. But as businesses grow and communication needs shift, not every platform remains the perfect fit. Maybe your team is facing challenges such as performance instability, limited integrations or a disproportionate reliance on voice communication, all of which could make Dialpad less suited to your needs. 

If Dialpad’s features aren’t hitting the mark or feel a bit overwhelming, exploring alternatives might be the next logical step. Perhaps you’re looking for more flexible pricing, better third-party integrations or simply a cleaner user interface that works right out of the box. 

Whatever the reason, finding the right tool to keep communication smooth and efficient is essential. In this blog, we’ll walk you through a handful of Dialpad alternatives, breaking down key buying factors like pricing, features and customer testimonials.

Reasons to consider Dialpad alternatives

Dialpad provides robust VoIP and video calling, integrated messaging for both internal and external needs, along AI-powered analytics, making it a good choice for contact centers and teams that want to streamline their communication across different channels. However, the tool still leaves room to explore alternatives that may better align with your goals. 

Here are some of the main reasons users choose or switch to a Dialpad competitor. 

📞 Heavy reliance on voice communication 

Dialpad offers great voice communication with reliable VoIP and call features, but it may not be the best fit for businesses needing stronger support across multiple channels like chat and email. A tool built to provide consistent omnichannel customer service might work better for teams that need more than just voice capabilities. 

😵‍💫 Complicated setup 

Getting Dialpad up and running can take longer than expected. Teams without a dedicated IT staff might struggle with things like configuring bots or setting up customer service workflows. If you’re looking for a solution that’s easy to implement without a lot of technical work upfront, Dialpad might feel unnecessarily complicated, making the onboarding process slower and more frustrating. 

🔗 Limited integration options 

Dialpad integrates with several tools, but its options can feel limited, especially for companies that rely on niche software or specific contact center CRMs. If your business depends on seamless integration with multiple platforms, Dialpad might not offer the flexibility you need. Other cloud-based communication solutions might provide more comprehensive integration with the tools you use every day, which can make your workflows much smoother. 

💸 Pricing for small teams 

Dialpad’s pricing structure can be difficult for smaller businesses to justify. With plans starting at $23 per user, it’s easy to end up paying for features you don’t fully need or use. If your business has straightforward communication needs, this can feel like over-expenditure. You might find other Dialpad competitors that offer simpler packages at a lower cost, giving you exactly what you need without the extra expense. 

📶 Prone to downtime

Dialpad users have reported occasional downtimes, which can really disrupt business communications, especially for teams relying heavily on VoIP. Issues like latency, jitter and packet loss often cause call quality problems, particularly in areas with weak internet. In fact, a major outage in October 2024 affected many users across the U.S., with poor network conditions causing dropped calls and delays. If your business depends on constant, reliable service, these disruptions might be a real concern.  

7 Best Dialpad Alternatives ️

Based on 2024 research, here’s a list of the top seven Dialpad competitors any business can prefer:  

Dialpad Alternative #1: Vonage

Vonage offers a simple and reliable cloud communications solution that brings together calling, chat, video meetings and data analytics in one easy-to-use app. It’s great for businesses looking to enhance customer engagement and manage communications across multiple channels. With features like auto attendants, call queues and call recording, it covers all the basics. 

🚀Top features 

• Provides developer-friendly tools for creating custom automation, including voice, messaging and SMS, giving you the flexibility to build tailored communication solutions. 
• Comes with unlimited calling in the U.S., Canada and Puerto Rico making it a cost-effective option for businesses that rely heavily on voice communication. 
• Vonage’s Visual Voicemail transcribes voicemails to text and sends them to your email, letting you read, listen, and manage messages from any device. 

Customer testimonials 

💪 What works best 

“Vonage is a simple solution, but it can provide to your company great value, the customer support is excellent, one of the departments at my work use it in their daily basics, the tool is easy to implement and integrate and is very user friendly and has a lot of cool features.” Source 

💡What could be better 

“Navigating the initial setup process for Vonage Contact Center poses some challenges due to its complexity, requiring time and effort to configure the system effectively.” Source 

Verdict:

There are some specific reasons why Vonage is one of the top alternatives to Dialpad. Vonage shines in its overall usability, making it easy for teams to get up and running quickly without a steep learning curve. Its setup process and customer support are both highly rated, which is a big plus for businesses that need a reliable system. For its price, Vonage boasts larger video meetings (up to 200 participants vs. Dialpad’s 150), visual voicemail, wider global reach and broader integrations. Its low-tier plans offer excellent value and strong call quality, making it a reliable choice for businesses. 

Price: Three plans that range from $14 to $28 monthly per user 

Dialpad Alternative #2: 8x8

8x8 is a prominent provider of cloud-based communication and collaboration tools, offering reach across voice, video and messaging. Founded in 1987 and headquartered in Campbell, California, 8x8 has transitioned from its VoIP roots to a robust platform supporting businesses of all sizes.

It is well-known for its reliability and innovation, catering to industries like healthcare, education, manufacturing and financial services. Competing with companies like Dialpad and Zoom, 8x8 positions itself as a versatile and feature-rich communication solution. 

🚀Key features 

• High-definition VoIP phone service with automatic call recording and voicemail transcription for easy review and management. 
• Video conferencing with HD calls, screen sharing and recording capabilities. 
• AI-powered analytics featuring real-time transcription, sentiment analysis and actionable insights. 

 Customer testimonials 

💪 What works best 

“The tools provided within the 8x8 Contact Center are exactly what our organization needs. They provide multiple options to accomplish what we need and they have experts available to help us troubleshoot or improve on the tools we use. Our partners at 8x8 are extremely engaged in meeting our needs and help identify the right subject matter experts each and every time a need arises.” Source  

💡What could be better 

“Sometimes we have interrupted service which affects the whole company. A couple of times we've been down for a couple hours, but 8x8 was able to promptly get us back online. There had been an update on the back end and had to revert to the old version, In the future we would like to be told about these things, but it's only happened once, otherwise Excellent and outstanding customer service.” Source 

Verdict: 8x8 stands out as a versatile communication solution that combines voice, video and messaging into a unified platform. Its strong call quality and responsive customer support make it a competitive option in the market. However, some users have noted reliability issues and a complex setup process, which may be a concern for businesses needing seamless communication.

Despite these challenges, 8x8’s broad feature set and integration options make it a compelling choice for businesses looking to switch from Dialpad. 

Price: Starts from $24 per user per month (billed annually) or $28 per user per month (billed monthly) 

Dialpad Alternative #3: Ozonetel

Ozonetel offers a flexible cloud communication solution designed for customer-focused businesses of all sizes. It combines advanced call center features like power dialers, dialer APIs, a user-friendly IVR system and integrated AI to enhance efficiency. With a wide range of native features, Ozonetel supports omnichannel routing across voice, chat, SMS, email, WhatsApp and more. 

🚀Key features 

• Consolidated agent dashboard that seamlessly integrates with CRM data for personalization 
• Range of outbound communication tools like IVR, predictive and power dialers 
• Advanced customization possible with open APIs 

Customer testimonials 

💪 What works best 

“The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer feature. We can connect customers with another executive in a hassle-free way.” Source 

💡What could be better 

“When connectivity issues arise, Ozonetel's support team might not always resolve them promptly” Source 

Verdict: Ozonetel is a good option for businesses looking to enhance customer service and sales. It helps manage high call volumes smoothly and supports customer engagement across SMS, web chat, Facebook and WhatsApp. While setting up the IVR can be a bit challenging and response times from support can vary, the overall flexibility and multi-channel reach make it a reliable choice for those prioritizing effective communication and call management. 

Price: Available on request

Dialpad Alternative #4: Nextiva

Nextiva is a reliable, all-in-one communication platform that makes it easy for businesses to manage calls, messages and customer interactions. With features like automatic call distribution (ACD) and interactive voice response (IVR), it helps teams handle inquiries smoothly. One big advantage is its incredible uptime — Nextiva has one of the most dependable networks with 99.999% availability, supported by eight data centers. This makes it much more reliable than Dialpad which reportedly faces frequent downtimes that interrupt daily operations. 

🚀Top features 

• Nextiva offers a strong business VoIP phone solution called NextOS with its expertise in several industries. 
• Nextiva provides robust analytics for broader business operations, offering trend insights. 
• Regarding AI and automation, Nextiva focuses on a unified AI-powered insights and automation while Dialpad emphasizes AI-driven features like real-time transcription and call analytics. 
• Similar to Dialpad, Nextiva offers comprehensive team collaboration tools, including team chat and video calls. Both offer unlimited calling in the U.S. and Canada with high-quality voice services. 

Customer testimonials 

💪 What works best 

“The platform has matured over the years and is super easy to manipulate, when you have trouble, support knows exactly where to go and will fix it or show you where. The implementation team was super easy to work with to get started and then just adjust along the way. Add-on features like paging units and overhead speakers for music and paging were so easy to integrate, same with the fax bridges.” Source 

💡What could be better 

“Depending on how you are using Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky. If you have more than one queue for your call center, you will have to repeat a change on each one.” Source 

Verdict: Nextiva offers a more affordable and transparent pricing structure compared to Dialpad, with lower additional fees. It includes features like toll-free numbers and unlimited online faxing across all plans whereas Dialpad adds extra charges for these services.

Nextiva also stands out for its excellent customer service, offering more accessible support options even at lower plan levels. While Dialpad has a user-friendly interface, Nextiva’s simple setup and intuitive dashboard make it an easier choice for businesses looking for both cost savings and ease of use. 

Price: VoIP and CRM starting at $17.95 per month  

Free Trial: Available for 7 days 

Dialpad Alternative #5: RingCentral

RingCentral is a solid UCaaS choice for large organizations that need robust communication and collaboration tools across multiple departments and locations. RingCentral outshines Dialpad in its ability to support larger video meetings (up to 200 participants) and its international reach, offering local and toll-free numbers in over 100 countries. This makes it a better option for businesses with global operations or more complex communication needs.  

🚀Top features 

• RingCentral UCaaS RingEx enables business communication across geographies and devices like desk phones, smartphones, tablets and PCs with a softphone for consistency. 
• RingCentral’s team chat includes rich formatting options, task management, calendar invites and easy document sharing, making it a powerful platform for collaborative work across teams. 
• With over 300 integrations, RingCentral connects seamlessly with popular tools like Google Workspace, Microsoft 365, Salesforce and Slack, giving businesses more flexibility to work with their preferred software. 

Customer testimonials 

💪 What works best 

“The thing i love most is how it saves me tons of time when looking through old call recordings. Like, instead of listening to entire calls, I can just search for specific keywords or phrases and it takes me right to those moments. The transcription quality is pretty accurate too, way better than what we used before. And the ability to tag important parts of calls is super handy for training new people.” Source 

💡What could be better 

“I wish there were a few more customization options for admin controls. Sometimes I find myself wanting to tweak specific settings that aren't available yet. It's not a deal-breaker by any means, but it would be nice to have more granular control over certain features.” Source 

Verdict: RingCentral offers great value, especially with its $20 Core plan, which covers essential UCaaS and cloud communication channels and multi-level IVR. The platform also boasts PCI DSS certification, giving it an edge in security over Dialpad. With solid uptime and fewer outages, it’s a reliable choice for businesses that need dependable service. That said, some users have reported unexpected costs and the less intuitive online training materials could be more intuitive.  

Price: Essentials start at £12.99/user/month 

Dialpad Alternative #6: Zoom Phone

Zoom Phone is a cloud-based VoIP solution that seamlessly integrates with Zoom’s suite of communication tools. Positioned as a top player in the UCaaS market, it uses AI to enhance voice communications, delivering a scalable, reliable service for businesses of all sizes. Recognized as a leader in the 2023 Magic Quadrant for UCaaS by Gartner, Zoom Phone is trusted by millions globally. 

🚀Key features 

• Good call quality with features like post-call summaries and voicemail task extraction. 
• Global and secure phone coverage across devices using SIP over TLS 1.2 and AES 256-bit encryption. 
• Centralized admin portal to streamline user management, permissions and performance monitoring. 

 Customer testimonials  

💪What works best  

“Since the pandemic, most people have become very familiar with Zoom for meetings, so using it as a VOIP solution did not have a steep learning curve for staff. The AI features are a great benefit as well that will make our team’s daily operations faster.” Source  

💡What could be better 

“It will have its occasional glitches when internet connections are weak. Which can be disruptive when timelines are tight. But that's quite the same with similar platforms. It's not an exceptional downside.” Source 

Verdict: Zoom Phone delivers a strong set of features suitable for both small businesses and large enterprises. Users value its integration with other Zoom tools, ease of use and reliability, making it a prominent choice in the unified communications space. While there are concerns around privacy and security, which Zoom is actively addressing and occasional delays in support responsiveness, the platform still offers an efficient and seamless communication experience. 

Price: Starts with Zoom Phone Metered at $10 per user per month      

Dialpad Alternative #7: Aircall

Aircall is a cloud-based communication solution designed for modern businesses, making phone support easy to manage and accessible. With seamless integration into popular productivity and helpdesk tools, Aircall is perfect for small to medium-sized customer support and sales teams.

Admins can quickly add numbers from over 100 countries, scale teams as needed and access real-time analytics for sharp insights. Trusted by over 15,000 companies, Aircall’s user-friendly interface and advanced call-handling features make it a great fit for businesses that rely heavily on voice communication. 

🚀Top features 

• It enables high-quality voice calls via VoIP services and call management features like call recording, whispering and queue callbacks make it easier for teams to manage calls smoothly and offer better support. 
• Aircall’s call analytics provide clear, detailed insights into team performance and help you improve how your business handles calls. 
• Aircall offers flexible options for customizing call flows and routing to match your business’s unique needs, making it easy to set up workflows that align with your team’s processes. 
• Integrates smoothly with 100+ tools and apps, including CRMs and help desks like Salesforce, HubSpot and Zendesk. 

Nothing matches an industry expert 

No doubt, Aircall's customizable call flows are exemplary and better than Dialpad (read the review below), but they lack the industry relevance that Sprinklr offers. It’s essential you use industry-specific training models to customize your conversation flows, on voice and chat alike.  

Sprinklr’s AI models, with over 750 pre-built solutions, are crafted to identify and adapt to the specific lexicon of your business. This means they understand your industry’s language, providing more precise insights and responses across 60+ verticals, tailored to your exact needs. 

Check it out for your own use cases with a personalized demo of Sprinklr AI today. 

BOOK A DEMO 

Customer testimonials 

💪 What works best 

“I love the flexibility of setting up our system just the way we want it. Being able to customize flows, business hours, etc. is a huge help. I also really like being able to review stats and analytics — great tools for determining business needs and strategizing ways to improve our service. For the most part it's easy to use, and I also appreciate that it integrates with our CRM platform. We use it on a daily basis and it is crucial to our operation.” Source 

💡What could be better 

“There are not many downsides to Aircall but there are some features missing. It includes no round-robin routing rules, the ability to set primary, secondary, tertiary etc. agents in teams/queues and no cold transfers. But, Aircall is very transparent with its roadmap and I have confidence that it will resolve gaps in functionality over time.” Source 

Verdict: Aircall is a solid choice for small to medium-sized businesses and startups that need reliable, scalable business communication solution. Its pay-as-you-go pricing and free trial make it easy for growing companies to get started without breaking the bank. The real-time transcription is accurate, which is a huge plus, especially compared to some of the issues Dialpad users report. And when it comes to customer support, Aircall really shines — they’re quick to help and resolve any problems, which is a resounding sentiment among the platform’s users. 

Price: Starts with from $30/month/user 

How to evaluate platforms like Dialpad 

The tools highlighted above cater to different business needs, sizes and budgets. Evaluating them requires you to look at the deciding factors from a nuanced perspective. Here are the specific questions you should ask yourself when comparing and choosing the right Dialpad alternative. 

1️⃣ How well does AI integrate with human agents? 

Dialpad can sometimes feel overly dependent on AI and automation, which may seem counterintuitive if the AI isn’t trained well enough to engage with customers in a natural way.  Businesses looking to strike a balance between AI and human engagement might want to look into a generative AI-integrated solution that works with your team to preserve your relationships and brand integrity. 

2️⃣ Is the Dialpad alternative secure? 

“Dialpad is also not PCI compliant on their IVRs if you want to create an IVR to deflect payment, you will need to use someone else to build an automated IVR.”, reports a Dialpad user on G2. So, ensure that the choice you make has met the standards of contact center compliance and has internationally comparable security standards. 

✨ Did you know?

Sprinklr boasts enterprise-grade security protocols and meets rigorous industry standards to ensure data security and privacy. It offers key security features like role-based access, single sign-on (SSO), two-factor authentication (2FA) and IP-restricted access to safeguard your data.

Certified with SOC1 Type II, SOC2 Type II, PCI-DSS and ISO 27001, it also leverages a third-party Vulnerability Disclosure Program (VDP) to address security vulnerabilities. These controls ensure your information remains secure and compliant with the latest regulations.  

Check out more at Sprinklr’s Trust Center. 

3️⃣ How helpful is their customer support? 

When looking for a Dialpad alternative, reliable customer support is essential. You need a platform that offers highly responsive support, dedicated account managers and a detailed knowledge base for customer self-support. Make sure it guarantees rapid response times, regardless of the plan you purchase. 

4️⃣ How often does it face service disruptions? 

As of October 15, 2024, Dialpad has experienced four service disruptions this month alone, according to their publicly available incident history. So, it’s worth noting that any Dialpad alternative you choose must come with a credible history of steady, consistent uptime. 

5️⃣ Lastly, the most important question: Is your Dialpad alternative a true omnichannel CX solution? 

It’s no secret that Dialpad’s stronghold has always been its telephonic support solution but it's only recently that the platform has started expanding its focus to truly embrace customer experience on a broader, more comprehensive scale. When you’re evaluating companies like Dialpad, ensure that the solution not only offers you strong voice capabilities but also is an expert in handling the length and breadth of varied customer experiences across all channels.  

Sprinklr Service: One platform, infinite ways to connect 

When searching for a Dialpad alternative, consider what truly matters for your business. You need more than just affordability — you want a platform that’s easy to navigate, packed with powerful features, and can scale with your growth without breaking the bank.  

Sprinklr Service integrates seamlessly with top UCaaS solutions on this list like Vonage and Ozonetel, empowering you with a one-in-all communication platform with unmatched channel coverage and performance record.  

Built atop an AI-powered unified customer experience platform, Sprinklr breaks down silos between channels, teams and regions. By bringing together your data, AI, channels into one tight, connected system, Sprinklr ensures an unbroken, cohesive experience for your customers and teams.  

The 2024 Forrester study breaks down Sprinklr’s impact by pulling insights from actual customer interviews –- revealing how these users reaped a financial ROI of 210% over three years, with $799k saved by eliminating legacy systems. 

Want to see how Sprinklr can help you improve your customer service?