Intercom Alternatives: Top 7 Competitors in 2024-25

Intercom has been a go-to for robust customer communication, but as businesses evolve, it may no longer fit all needs. Issues like pricing, feature gaps, and support limitations often drive the search for better Intercom alternatives. 

This blog simplifies your decision-making by analyzing the top Intercom alternatives for 2025 and beyond. We compare features, pricing, and user reviews to present the best options. From advanced AI to seamless integrations, these platforms can elevate your customer communication strategy. 

Whether you’re a mid-sized organization or a large enterprise, our curated list offers solutions tailored to various needs and budgets. Plus, we provide practical tips to help you choose the best platform for your business.     

Why consider alternatives to Intercom 

When businesses consider switching from Intercom to another platform, several common issues often drive this decision. Here’s a detailed look at these reasons: 

1. User experience and usability 

Many users find Intercom’s interface to be complex and not as intuitive as they would like. The platform can be overwhelming, especially for new team members who may struggle with its steep learning curve. This complexity can lead to inefficiencies and frustration, as users spend more time navigating the system rather than engaging with customers.

Additionally, the customization options within Intercom may not be sufficient for businesses that require a highly personalized user experience to match their brand and workflow. Check out a couple of reviews on the same: - 

• One user on Trustpilot writes, “The user interface constantly changes, making navigation difficult. Furthermore, data export is limited, allowing access to only a small portion of what we need.” 
• Another user on G2 writes, “The platform itself is really powerful for customer support, and the integrations with other apps we use have been a huge bonus. However, it’s often difficult to find what you’re looking for when searching for a name or even an email address.” 

2. Customer support 

Challenges with Intercom’s customer service are another significant reason businesses seek alternatives. Intercom users reported issues with the responsiveness and effectiveness of Intercom’s support team on Software Advice.  

One user recounted an experience where, after a severe service disruption, a manager was brought onto the phone and promised a concession. However, the follow-up was lacking, leaving the issue unresolved. Another user described Intercom’s customer service as one of the worst they had ever encountered, noting that it often takes days to receive a response. Even then, the response is typically a vague assurance that someone will get back to them, which often doesn’t happen, even after weeks. 

Delays in getting assistance and the lack of proactive customer service can hinder business operations, especially during critical times. Effective customer support is crucial for resolving issues quickly and maintaining smooth operations, and any shortcomings in this area can be a major drawback. 

3. Cost concerns 

Intercom’s pricing structure is often cited as a major concern. Users have reported that costs can be unpredictable and escalate quickly, especially for growing businesses. Intercom’s pricing is typically based on the number of users and the volume of customer interactions, which can lead to unexpectedly high bills as usage increases. This can be particularly challenging for startups and small businesses with limited budgets. The need for additional features, which are often locked behind higher tier plans, further exacerbates the cost issue. 

4. Limited reporting features  

Intercom’s reporting capabilities are somewhat restricted, which can be a significant drawback for businesses that rely on detailed analytics. Intercom users often find that they cannot splice or filter data in the ways they need, limiting their ability to generate customized reports. This can hinder data-driven decision-making and reduce the overall effectiveness of the platform’s analytics tools. Businesses may find it challenging to extract actionable insights from their data, impacting strategic planning and performance evaluation. 

If any of these concerns resonate with you, it might be worth exploring alternatives that offer more predictable pricing, better scalability, enhanced customer support, and greater customization options. Let’s look at some of the top Intercom alternatives in the next section. 

Top Seven Alternatives to Intercom  

While this list isn’t exhaustive, we’ve sifted through aggregator sites and user reviews to bring you the best Intercom alternatives in 2025. By analyzing customer feedback and expert opinions, we’ve curated a selection of communication platforms that offer unique features, better pricing options, and improved overall performance.

Intercom Alternative #1: Sprinklr

Overview 

Sprinklr, named a Strong Performer in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024, stands out as the most superior alternative to Intercom. With our comprehensive suite of tools, including generative AI-powered bots, live chat, and a dynamic knowledge base, Sprinklr ensures a unified and seamless customer experience. Unlike Intercom, which may have limitations in scalability and customization, Sprinklr solutions cater to businesses of all sizes and scale according to their needs, providing a holistic solution that combines cutting-edge technology with exceptional customer service. 

As an enterprise-focused solution, Sprinklr offers unmatched features that brands care for. Our focus on innovation drives continuous improvement and adaptation, ensuring that we stay ahead of industry trends and delivers the best possible outcomes for clients. This makes Sprinklr the best choice for enterprises looking for a robust, scalable, and innovative customer service platform.    

🚀 Prominent Features 

Sprinklr Service is a robust, AI-powered customer service platform that unifies voice, digital, and social channels to deliver exceptional customer experiences. Here’s a detailed look at its features and how they can benefit your business: 

• Generative AI-powered bots: Sprinklr’s generative AI-powered bots revolutionize customer interactions by handling 55% more cases and driving growth through their advanced capabilities. These bots simplify development with a no-code, 3-step process using natural language prompts, making bot building quick and efficient. By eliminating hard-coded decision trees, Sprinklr’s dialog builder allows for seamless design, updates, and scaling of conversation flows.  
  
  Additionally, the bots enhance discovery by clustering historical cases to identify intents and automatically generate operating procedures, ensuring accurate and context-specific responses. This comprehensive approach transforms experiences for customers, admins, developers, and agents alike, leveraging large language models to deliver exceptional service.  

Read More: What is the difference between Conversational AI Vs. Generative AI? 

• Live Chat: Sprinklr’s Live Chat feature reduces average handle time by 35% with real-time support, allowing brands to share quick resolutions and improve customer satisfaction while cutting service costs and ensuring compliance. Integrated live chat provides the necessary context and tools like video and co-browse to resolve queries on the first interaction.  

Sprinklr Live Chat can be easily added to websites, mobile apps, and in-store kiosks with a lightweight script, customizable to reflect brand style without any coding. It also supports 24x7 customer assistance through auto-replies and appointment scheduling, ensuring help is available beyond business hours. Enhancing user experience further, Sprinklr offers dark mode and avatars, maintaining visual harmony and readability across all elements.   

• Knowledge Base Management: Sprinklr empowers its bots with a dynamic knowledge base, integrating conversational AI to access and learn from existing content. This integration allows the bots to resolve standard customer queries efficiently, significantly reducing the ticket queue.  

By leveraging AI-driven smart recommendations, Sprinklr ensures that customers receive accurate and context-specific responses, enhancing their self-service experience. This seamless integration not only improves customer satisfaction but also enables agents to focus on more complex issues, driving overall operational efficiency. 

Overall verdict 

While Intercom is praised for its ease of use and powerful customer communication tools, Sprinklr excels in scalability and customization, making it ideal for businesses of all sizes. Sprinklr’s generative AI-powered bots, dynamic knowledge base, and integrated live chat provide a seamless and efficient customer service experience.  

Additionally, Sprinklr’s focus on innovation and continuous improvement ensures that it stays ahead of industry trends, offering unmatched features that cater to the specific needs of large enterprises.

Customer testimonials 

💪 Strengths 

“I have used various systems, but this one stands out as the best for reporting, managing customer care issues, and community management. The support team is highly responsive when issues arise. The system is user-friendly, and its AI implementation enhances its functionality, making it versatile and suitable for everyday needs.” Source: G2 

👎 Areas of Improvement 

“Initially, when learning to use the tool, it was a bit difficult, and you have to experiment with it to truly learn how to manipulate the tool. However, the fact that you can clone dashboards made up for that because if you made a mistake, it didn’t actually affect anything—you just delete and create a new one.” Source: G2 

Pricing: Sprinklr Service offers two main pricing plans: 

• Self-Serve Plan: Starts at $199 per seat per month. 
• Billing options: Monthly or annual billing, with a 20% discount for annual billing. 
• Features offered: Omnichannel support (15+ channels), AI-powered chatbots, digital twin, omnichannel inbox, knowledge base, automation, skill-based routing, guided paths, CSAT surveys, canned responses, quick actions, SLA & business hours, apps & integrations, APIs & webhooks, reporting, and persona-specific dashboards. 
• Enterprise Plan: Custom pricing tailored to the specific needs of larger teams. 
• Features: Channel-less service (30+ channels), seamless context switch, concurrent case handling, blended contact center, live chat, agent productivity tools, unified agent desktop, generative AI-powered agent assist, omnichannel routing, knowledge base for agents, planning and insights, enterprise conversational AI platform, communities, guided workflows, and additional premium services. 

For detailed pricing information, check our pricing page.   

Intercom Alternative #2: LivePerson

Overview  

LivePerson transforms customer engagement through digital-first, AI-powered interactions. It offers a comprehensive suite of tools that enable businesses to connect with customers across various channels, including voice, messaging, and social media. LivePerson’s platform is built to enhance customer experiences, improve agent productivity, and drive better business outcomes. 

🚀 Prominent features 

• Conversational Cloud: LivePerson’s Conversational Cloud supports digital-first interactions, allowing businesses to engage with customers seamlessly across multiple channels.  
• Conversational AI: LivePerson’s Conversational AI combines natural language understanding (NLU), natural language processing (NLP), machine learning, and large language models (LLMs) to deliver human-like interactions at scale. 

Overall verdict 

LivePerson is a good alternative to Intercom particularly for businesses looking to leverage advanced AI capabilities and omnichannel customer service. Its focus on automation, real-time insights, and agent productivity makes it a strong contender in the customer engagement space. However, some users have reported reliability issues, such as system lags and occasional call drops, which can be frustrating during critical business communications. Despite these drawbacks, LivePerson’s comprehensive feature set and innovative solutions make it a compelling choice for businesses aiming to enhance their customer service operations. 

Customer testimonials 

💪 Strengths  

“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support our mission in providing drivers with a personalized, convenient, and transparent experience.” - Source: G2 

👎 Areas of improvement  

“While LivePerson offers many advanced features, the system can sometimes be unreliable. There have been instances where calls drop or the system lags, which can be frustrating during important business communications.” - Source: G2 

Pricing: LivePerson offers three main pricing plans: 

1. Bronze: Designed to boost agent efficiency with a messaging-first workspace. Includes multi-channel agent workspace, cobrowse, secure forms, and more. 
2. Silver: Enhances self-service with intelligent automation. Includes all Bronze features plus advanced automation tools, AI capabilities, and enhanced customer success support. 
3. Gold: Offers advanced analytics and generative AI. Includes all Silver features plus generative AI tools, advanced analytics, and designated customer success management. 

For detailed pricing and custom quotes, visit their website. 

Free trial: LivePerson offers a 30-day free trial to help businesses explore its features before committing. 

Intercom Alternative #3: Amelia

Overview 

Amelia is a cutting-edge platform designed to enhance customer engagement and streamline business operations through advanced AI capabilities. Known for its human-like interactions and robust automation features, Amelia helps businesses deliver exceptional customer service and improve operational efficiency. The platform leverages decades of research in cognitive neuroscience, discrete mathematics, and embedded language models to provide unparalleled conversational AI solutions. 

🚀 Prominent features 

• Low-code integration and orchestration: Amelia enables businesses to automate complex workflows across multiple systems with minimal coding effort. 
• Generative AI-automated use case creation: Amelia accelerates AI solution deployment by quickly generating and implementing new workflows. 
• Advanced natural language understanding (NLU): Amelia ensures precise interpretation of customer queries for accurate and contextually relevant responses. 

Overall verdict 

Amelia is highly regarded for its comprehensive conversational AI capabilities. Users appreciate its ease of use, intuitive interface, and the significant improvements it brings to workflow efficiency and collaboration. The platform is praised for its ability to handle a wide range of tasks, from managing leave balances and pay queries to providing health and wellness support.

However, some users have noted that the initial implementation can be challenging and that there is room for improvement in customization options. Overall, Amelia is a strong choice for businesses looking to enhance their customer service and internal operations with advanced AI solutions. 

Customer testimonials 

💪 Strengths  

“Amelia’s conversational AI capabilities are truly impressive. The platform’s ability to understand and respond to complex queries in a human-like manner has significantly improved our customer service operations. The real-time insights and advanced analytics have also been invaluable in optimizing our processes.” - Source: G2 

👎 Areas of improvement  

“While Amelia offers a wide range of advanced features, the initial setup can be quite complex. There is a steep learning curve, and it can take some time to fully utilize all the capabilities of the platform.” - Source: G2 

Pricing Information Amelia offers several pricing plans to cater to different business needs: 

1. Starter: $79 per year, includes unlimited appointments, events, and employees. 
2. Basic: $119 per year, includes all Starter features plus unlimited locations and multilingual support. 
3. Pro: $249 per year, includes all Basic features plus packages of services, resources, and WhatsApp integration. 
4. Developer: $399 per year, includes all Pro features plus REST API access and unlimited domains. 

For detailed pricing and to request a custom quote, visit their Pricing page. 

Free trial: Amelia offers a 15-day free trial to help businesses explore its features before committing. 

Intercom Alternative #4: Kore.ai

Overview 

Kore.ai is a comprehensive platform designed to enhance customer and employee experiences through advanced AI capabilities. The platform offers a range of tools for building intelligent virtual agents, automating workflows, and optimizing customer interactions. Kore.ai is known for its robust natural language understanding (NLU) and machine learning (ML) capabilities, making it a strong contender in the AI-driven customer service space. 

🚀 Prominent features 

• Intelligent virtual assistants: Kore.ai’s intelligent virtual assistants optimize customer and employee interactions by seamlessly integrating with various channels and providing personalized, efficient support. 
• Generative AI: Kore.ai leverages generative AI to automate workflows, create new content, and enhance decision-making processes, ensuring scalable and innovative solutions for businesses. 
• No-code development: Kore.ai’s no-code development platform allows users to build and deploy AI-powered applications quickly and easily using a drag-and-drop interface, without the need for extensive programming knowledge. 

Overall verdict 

Kore.ai is highly praised for its advanced AI capabilities and user-friendly interface. Users appreciate the platform’s no-code and low-code options, which make it accessible for both developers and non-technical users. The platform is noted for its robust feature set, including natural language understanding, customization options, and seamless integration capabilities. Additionally, Kore.ai's customer support is frequently highlighted as responsive and helpful. However, some users have mentioned occasional performance issues and a need for more comprehensive documentation. Overall, Kore.ai is a strong choice for businesses looking to implement sophisticated conversational AI solutions with ease and flexibility. 

Customer testimonials 

💪 Strengths  

“Kore AI offers a user-friendly interface and comprehensive training, guiding users step-by-step through the process of building and deploying conversational AI solutions. The platform’s robust feature set for developing sophisticated virtual assistants and the excellent support and training resources help users navigate the platform effectively.” - Source: G2 

👎 Areas of improvement  

“While Kore AI offers many advanced features, the platform can sometimes be slow to reflect changes, which can be frustrating. Additionally, there is a steep learning curve, and it can take some time to fully utilize all the capabilities of the platform.” - Source: G2 

Pricing: Kore.ai offers several pricing plans to cater to different business needs: 

1. Essential: $50 per month (paid yearly). Includes basic features like answer generation, GenAI, basic analytics, and email support. 
2. Advanced: $150 per month (paid yearly). Includes all Essential features plus AI-powered dialog builder, advanced analytics, custom user roles, and live chat support. 
3. Enterprise: Custom pricing. Includes all Advanced features plus enterprise-grade usage limits, custom analytics, API access, private cloud/on-premise options, and enterprise support. 

For detailed pricing and to request a custom quote, visit their Pricing page. 

Free trial: Kore.ai offers a 14-day free trial to help businesses explore its features before committing.  

Intercom Alternative #5: Yellow.ai

Overview 

Yellow.ai is a platform designed to deliver personalized, human-like interactions across voice, chat, and email channels. The platform supports over 35 channels and 135+ languages, offering seamless integration capabilities to enhance agent productivity and deliver actionable insights for customer service leaders. Yellow.ai is known for its robust natural language processing (NLP) and advanced analytics, making it a strong contender in the AI-driven customer service space. 

🚀 Prominent features 

• Dynamic AI agents: Yellow.ai’s dynamic AI agents provide 24/7 support across multiple channels, offering personalized and human-like interactions to enhance customer satisfaction. 
• Voice bots: Yellow.ai’s voice bots utilize advanced AI and natural language processing to deliver seamless, hands-free communication, improving accessibility and efficiency in customer service. 
• No-code builder: Yellow.ai’s no-code builder allows users to quickly create and deploy AI-powered chat and voice bots using an intuitive drag-and-drop interface, without requiring any coding expertise. 

Overall verdict 

Users appreciate Yellow.ai’s ease of use, extensive integration capabilities, and scalability, making it suitable for various business needs. The platform’s 24/7 customer support is also a significant plus. However, some users mention a steep learning curve and occasional customization challenges. Despite mixed feedback on customer support, Yellow.ai remains a strong contender in the conversational AI market due to its robust features and versatility. 

Customer testimonials 

💪 Strengths  

“Yellow AI is great! We can reach 95% deflection rates! The dashboard is user-friendly, and we can monitor trends in real-time.”- Source: G2 

👎 Areas of improvement  

“Good product with an average support system. We have created two bots using Yellow AI, and they are really good. However, the support system is not up to the mark, and we often have to raise issues via email to get resolutions.” - Source: G2 

Pricing: Yellow.ai offers several pricing plans to cater to different business needs: 

1. Starter: Free, includes basic features and up to 1,000 free conversations per month. 
2. Professional: Custom pricing includes advanced features like AI-powered dialog builder, advanced analytics, and custom user roles. 
3. Enterprise: Custom pricing includes all Professional features plus enterprise-grade usage limits, custom analytics, API access, private cloud/on-premises options, and enterprise support. 

For detailed pricing and to request a custom quote, visit Yellowai's Pricing page. 

Free trial: Yellow.ai offers a free trial to help businesses explore its features before committing. 

Intercom Alternative #5: Glia  

Overview 

Glia is an all-in-one digital customer service platform that enables companies to engage in highly contextual sales and support conversations with online visitors in real-time. The platform enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia is designed to enhance customer interactions through seamless integration of chat, voice, video, and co-browsing capabilities. 

🚀 Prominent features 

• AI-enabled assistance: Glia’s AI-enabled assistance enriches customer interactions by providing real-time support and guidance through digital communication channels. 
• Generative AI chatbots: Glia’s generative AI chatbots automate customer service tasks, creating personalized and efficient interactions that enhance user satisfaction. 
• Virtual assistants for credit unions and banks: Glia’s virtual assistants are specifically designed for financial institutions, offering tailored support and seamless integration to improve service efficiency and customer experience. 

Overall verdict 

Customers like Glia’s intuitive interface, excellent customer support, and comprehensive feature set, including live chat, video, audio, and CoBrowsing. The platform is also noted for its quick and easy implementation. However, some users have experienced generic responses from support and occasional issues with call quality and communication regarding feature enhancements. Despite these minor drawbacks, Glia remains a top choice for enhancing digital customer service capabilities. 

Customer testimonials 

💪 Strengths  

“Glia is an innovative company adding features and functions to support a full digital service model. From chat and audio/video to AI integrations, it supports our customers and empowers agents to optimum efficiency. Implementing features is easy and does not require deep IT support. A whole division of our business runs on Glia, which has been revolutionary in our customer support model since 2020.” - Source: G2 

👎 Areas of improvement  

“Sometimes with support we don’t get the best responses to our inquiries. Our rep does a lot to ensure we get the answers, but support is generic in their answers or suggestions for solutions. We’ve also experienced a lot of issues with the implementation of audio/video.” - Source: G2  

Pricing: Glia offers customized pricing based on the specific needs of the business. They provide tailored solutions to ensure that businesses only pay for the features they require. For detailed pricing and to request a custom quote, visit Glia Pricing. 

Free trial: Glia does not offer a free trial.  

Intercom Alternative #6: Freshworks

Overview 

Freshworks is designed to streamline customer support, sales, and marketing processes through its suite of conversational AI tools. The platform includes Freshdesk for customer support, Freshsales for CRM, and Freshmarketer for marketing automation. Known for its user-friendly interface, robust automation capabilities, and seamless integration across its various products, Freshworks excels in enhancing customer engagement and operational efficiency. 

🚀 Prominent features 

• AI-powered chatbots: Freshworks AI-powered chatbots automate up to 70% of repetitive customer queries, providing 24/7 support and enhancing customer satisfaction. 
• Omnichannel support: Freshworks offers omnichannel support, enabling businesses to engage with customers across email, phone, chat, text, and social media for a seamless experience. 
• Live chat: Freshworks’ live chat feature facilitates real-time customer engagement on websites and mobile apps, integrating with AI-driven bots to handle common queries efficiently. 

Overall verdict 

Freshworks is praised for its quick and easy implementation. Users appreciate its intuitive interface, comprehensive features like automation and omnichannel support, and responsive customer service. However, some users have reported performance issues, particularly with high volumes of tickets, and find the customization options limited for complex needs. Despite these minor drawbacks, Freshworks remains a top choice for enhancing customer service operations. 

Customer testimonials 

💪 Strengths  

“Freshworks has made the way our team works much more streamlined. We previously used very old school methods of incident management, direct emails to team members, etc., and we needed to get our way of working sorted. We have been using Freshservice for over 2 years now and have found the way it helps us work, and the simplicity especially of that work, has meant that we are simply more productive.” - Source: G2 

👎 Areas of improvement  

“While Freshdesk offers many robust features, reporting customization can be somewhat limited. The default reports are helpful, but creating highly tailored reports requires either advanced technical know-how or upgrading to more expensive tiers. Additionally, response time when using the platform can sometimes lag, especially when dealing with a large volume of tickets or when generating detailed reports.” -  Source: G2 

Pricing: Freshworks offers several pricing plans to cater to different business needs: 

1. Free: $0 per agent per month, includes shared inbox, team collaboration via threads, and an integrated knowledge base. 
2. Growth: $15 per agent per month (billed annually), includes all Free features plus reports, real-time dashboards, automation, and customer portal. 
3. Pro: $49 per agent per month (billed annually), includes all Growth features plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms. 
4. Enterprise: $79 per agent per month (billed annually), includes all Pro features plus audit logs, approval workflows, skills-based assignments, additional security features, and more. 

For detailed pricing and to request a custom quote, visit Freshworks Pricing. 

Free trial: Freshworks offers a 14-day free trial to help businesses explore its features before committing.  

Intercom Alternative #7: Zendesk

Overview 

Zendesk is a platform designed to streamline support operations and enhance customer experiences. The platform offers a suite of tools that include ticketing, live chat, messaging, help center, and voice capabilities. Zendesk is known for its user-friendly interface, robust automation features, and extensive integration options, making it a strong contender in the customer service space. 

🚀 Prominent features 

• Complete messaging solution: Zendesk’s complete messaging solution enables personalized and engaging interactions across all channels, with built-in automation and AI to serve customers more efficiently. 
• Bots: Zendesk’s bots provide 24/7 support by delivering instant answers across all service channels, enhancing agent productivity and customer satisfaction. 
• Omnichannel support: Zendesk’s omnichannel support integrates all customer interactions into a single, unified workspace, allowing agents to provide seamless and personalized service across multiple channels. 

Overall verdict 

Zendesk Support Suite is highly rated for its intuitive interface and comprehensive features, which streamline customer service across multiple channels. The platform is praised for its efficient ticketing system and detailed reporting capabilities. However, some users have mentioned that the platform can be complex to customize, that customer support response times could be improved, and that the mobile app is less user-friendly compared to the web interface. Despite these issues, Zendesk Support Suite remains a preferred choice for businesses seeking a reliable and versatile customer service solution. 

Customer testimonials 

💪 Strengths  “Zendesk is the best platform to provide support to our users. It is easy to use and intuitive, especially for chats. The various reports and dashboards available through Zendesk Explore are incredibly helpful for tracking performance and making data-driven decisions.” - Source: G2 

👎 Areas of improvement  

“Zendesk support system is very poor. While the product looks good and the reports and features are up to the mark, the support takes substantial time to respond. Their turnaround time can be much better, and the account managers assigned are not easy to reach.” - Source: G2 

Pricing: Zendesk offers several pricing plans to cater to different business needs: 

1. Suite Team: $55 per agent per month (billed annually), includes ticketing, live chat and messaging, help center, and voice. 
2. Suite Growth: $89 per agent per month (billed annually), includes all Suite Team features plus enhanced self-service and automation capabilities. 
3. Suite Professional: $115 per agent per month (billed annually), includes all Suite Growth features plus advanced collaboration tools, skills-based ticket routing, and analytics. 
4. Suite Enterprise: $169 per agent per month (billed annually), includes all Suite Professional features plus AI-powered content cues and custom roles and permissions. 

Free trial: Zendesk offers a 14-day free trial to help businesses explore its features before committing.  

Read More: Sprinklr vs. Zendesk

How to Evaluate Intercom Alternatives  

When evaluating Intercom alternatives, it’s crucial to identify a solution that enhances your customer service operations and drives overall efficiency. By carefully assessing the following criteria, you can find a platform that not only meets your current needs but also supports your long-term business goals as well.  

1. User experience 

The platform should offer an intuitive design that makes it easy for users to navigate. Customization options are important, allowing you to tailor the interface and workflows to match your specific needs. Additionally, mobile accessibility is crucial, ensuring that the platform can be accessed on-the-go through a mobile app or a responsive design. 

2. Integration capabilities 

When evaluating integration capabilities, ensure the platform provides robust APIs for seamless integration with your existing tools. Pre-built integrations with popular CRM, marketing, and support tools can save time and effort. It’s also important that data can be synced in real-time across all integrated systems to maintain consistency and accuracy. 

3. Customer support 

Effective customer support is essential. Look for platforms that offer 24/7 support to address issues at any time. Multichannel support, including chat, email, and phone, ensures you can get help through your preferred method. A comprehensive knowledge base or help center is also valuable for self-service support, allowing users to find answers quickly. 

4. Performance and reliability 

Evaluate the platform’s performance and reliability by checking its uptime guarantee to ensure minimal downtime. Assess its ability to handle high volumes of traffic without performance degradation. Testing the platform’s speed and responsiveness under different conditions can provide insights into its reliability. 

5. Customization and flexibility 

Customization and flexibility are key factors. The platform should allow you to create and modify workflows to suit your business processes. Personalization options enable you to tailor customer interactions based on data and behavior. Additionally, a scalable architecture ensures the platform can grow with your business without requiring major overhauls.  

Conclusion 

Choosing the right customer service platform can be challenging given the plethora of sophisticated options available. While platforms like LivePerson, Amelia, and Glia offer unique features and capabilities, Sprinklr’s robust AI, omnichannel support, and comprehensive customer profiles make it a standout choice. 

Before making a switch, carefully evaluate your current and future business needs. Take advantage of free trials to test different platforms and find the best fit for your organization. Whether you’re a large enterprise or a smaller company, Sprinklr conversational AI offers solutions tailored to your needs.