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Top brands: Helping customers get a deal on X, formerly Twitter
12 handles that help customers get more for their money
In From AM to PM: Twitter Customer Care in a 24/7 World, we look at how X, formerly Twitter care helps deliver value across four different value dimensions — including economic value. Customers turn to X, formerly Twitter not only to get the most value from the purchases they’ve already made, but to find the best deals on the purchases they’re considering.
Telecom, airlines, restaurants and leisure and tourism are the industries that get the most value-driven Tweets: Customers reach out to find sales and discounts so that their dollars go further. Within these industries and beyond, here are a dozen brands that stand out for fielding value-driven Tweets and helping customers get the most for their money.
Brand: Airbnb
Handle: AirbnbHelp
Industry: Leisure & Tourism
Brand: Carnival Cruise Lines
Handle: CarnivalCruise
Brand: Leisure & Tourism
Brand: Doordash
Handle: DoorDash_Help
Industry: Logistics
Brand: eBay
Handle: AskeBay
Industry: Retail
Brand: Emirates
Handle: EmiratesSupport
Industry: Airlines
Brand: Expedia.com
Handle: Expedia
Industry: Tech
Brand: GEICO
Handle: GEICO_Service
Industry: Insurance
Brand: HDFC Bank
Handle: HDFCBank_Cares
Industry: Financial Services
Brand: Holiday Inn
Handle: IHGService
Industry: Leisure & Tourism
Brand: Pampers
Handle: Pampers
Industry: Education & Parenting
Brand: Postmates
Handle: Postmates_Help
Industry: Logistics
Brand: TurboTax
Handle: TeamTurboTax
Industry: Tech
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