What Makes Sprinklr a Great Place to Work? Hear from Michael Lewis, Manager, Talent Acquisition

In today’s dynamic and competitive job market, finding a workplace that aligns with your aspirations and values goes beyond just salary and benefits. Job seekers are increasingly drawn to companies that are leading in their field and consistently pushing the boundaries of redefining the industry. They seek organizations where they can contribute to meaningful projects that drive change and transformation. Candidates want to feel their work matters and directly impacts the industry, customers, and technology's progress. Beyond the technology, candidates want to know they will be part of a collaborative, inclusive, and supportive work culture. They are drawn to companies that value teamwork, transparency, and team member well-being while also emphasizing ethical practices in disruptive change. Additionally, job seekers value a clear vision and one that demonstrates stability, ensuring they are part of a progressive company with a well-defined path to success. At Sprinklr, these qualities come together to create an environment where top talent thrives.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Aside from the technology and products, you might be curious as to what makes Sprinklr a great place to work. To explore what makes Sprinklr a truly unique place to be, we sat down with Michael Lewis, Manager of Talent Acquisition, to gain his perspective on how Sprinklr embodies these qualities while navigating the complexities of change and modernization in today’s business landscape.

With over 35 years of experience in talent acquisition, Michael has dedicated his career to building technology companies. Starting out with just a pen, paper, and phone, he has witnessed - and adapted to - how organizations evolve to stay ahead in the transformation of recruitment technology. Having worked with countless applicant tracking systems (ATS) on the market and hiring roles from entry-level positions to executive leadership, Michael brings a wealth of knowledge and a deep passion for advocating for both candidates and hiring leaders.

Here is what he had to share about Sprinklr’s story, its values, and the foundation that has made it a place where high performers thrive while genuinely caring about their colleagues, customers, and community.

Can you tell us about Sprinklr’s journey from its early days to where it stands today, 15 years later?

Michael describes Sprinklr’s journey as “a true rags-to-riches story.” He elaborated, saying, “A single concept of a unified platform. A journey that would require some patience and market awareness. When I joined back in 2019, our former CEO traveled the world and sat in any and every boardroom possible to bring his vision to life as is today." Michael says transparency and collaboration have been the key to Sprinklr’s growth and success over the years. He shared, “At any level of employment with Sprinklr, you are fully aware and engaged on the company’s mission and directives.”

Change is inevitable for any company, especially in an industry as fast paced and evolving as technology. For Sprinklr, recent leadership transitions signal a pivotal moment in its journey. While change can bring uncertainty, it also presents opportunities for growth, innovation, and redefining goals. Sprinklr’s ability to adapt and thrive is a testament to its resilience and forward-thinking approach.

How do you see Sprinklr handling change, especially in the face of rapid technological advancements?

“Experience and continued success in an industry where many are playing catch up. Too often we hear words like ‘new’ or ‘advancing’ when it comes to AI. We are 15 years ahead of the market with some of the brightest and most intelligent technology leaders and thinkers in the world. I see us positioned to educate and change outcomes for companies that may not have thought it was possible to keep pace,” he explained.

Michael believes Sprinklr plays a pivotal role in the evolution of AI driven customer experience solutions through advancement and education. “We have amazing branding campaigns and have joined forces with some of the biggest CRM companies in the world that are moving to a Unified-CXM platform,” he shared.

At Sprinklr, we believe that while creative ingenuity drives innovation, it’s the people who truly make the difference. We pride ourselves on being high performers who are kind, caring, and customer obsessed. We are passionately driven and genuinely care about making a meaningful impact - both for our clients and our teams. This balance of technological excellence and people-first values sets us apart as a company where both individuals and ideas thrive.

How would you say Sprinklr approaches the balance between technology and people and what makes it a unique place to work in the tech industry?

Michael says education and a unified effort are at the forefront of Sprinklr’s strategy to this balance. “When you are hired here, everyone gets a seat at the table, as well as a voice at the table. We are encouraged to use our voices for the sake of ourselves, our clients and teams,” he said.

Michael describes our company culture as caring and supportive. He continued, “We have a great mentoring program and regular cadence team heartbeat calls, where we share our experiences and successes together.”

As job seekers look for companies that offer not just leading-edge thinking but also a strong sense of purpose and direction, Michael reflects on his own journey at Sprinklr. For him, it’s about more than just the technology and products. He believes Sprinklr’s unique blend of forward-thinking technology, a commitment to people, and a unified mission is what sets it apart from other organizations.

What inspired you to join Sprinklr, and what keeps you motivated here?

“People and technology. People first but from a technological perspective (AI), we are first in many ways. What truly inspires me are the people I work with and seeing them succeed in their personal endeavors,” Michael shared.

At Sprinklr we have employee resource groups (ERGs) that we call ‘We Care’ teams. These teams are Sprinklr-led groups that serve to create safe environments in which individuals can come together to share common experiences and interests. They focus on promoting belonging, inclusion, and community amongst Sprinklrites.

In your experience, what sets Sprinklr apart from other places of work?

Michael shared his personal experience with being involved in We Care at Sprinklr. “We have many We Care Teams celebrating matters that are personal to us as individuals, and we practice what we preach. Genuinely and passionately caring for one another.”

Looking forward, Sprinklr’s vision for the future is grounded in its commitment to cutting-edge solutions, driving progress, and creating meaningful impact. With a foundation built over 15 years of development and adaptability, the company is positioned to lead the next wave of transformation in the tech industry. Michael emphasizes that the future is bright at Sprinklr, where both technology and people continue to evolve together, shaping new opportunities and redefining what it means to be a leader in the world of AI and customer experience.

What excites you most about where Sprinklr is headed and what it offers as a great place to work?

Michael shared, “What excites me about the future is the knowledge of what took place in the past and how we got here. The people and the advanced technology. We have some of the brightest minds in AI and many ‘considered players in the field’ joining daily. With over 35 years of experience in building industry leading technology teams, I can confidently say our design and development teams are among the best in the industry.”

As the company looks forward, Sprinklr remains committed to evolution, pushing boundaries in AI, and continuing to shape the future of customer experience. For those considering joining Sprinklr, Michael has some final advice.

For someone considering joining Sprinklr, what would you say are the top reasons to make the change, especially in this current climate of change and technological evolution?

“I would say the top three reasons for joining Sprinklr are the people, technology, and collaboration. Without a doubt we are at the cutting edge of AI and have been for some time. Our people, culture, and core values are what truly set us apart. During the interview stage myself, I could not get over the level of interest in my personal goals and aspirations. Once I joined Sprinklr, a personal development plan, or as we call it Learn 2 Grow, went into effect focused on my goals, as well as the company’s and is updated annually & reviewed quarterly,” Michael shared.

If you are ready to be part of a company that is redefining customer experience and promoting a culture of collaboration, transparency, and growth, we invite you to explore opportunities with us. For more information on careers at Sprinklr, visit our career pages and join our talent community. We look forward to hearing from you and potentially welcoming you to the team!