Sprinklr Community Terms of Use

Welcome to the Sprinklr Community.  The Sprinklr Community is provided by Sprinklr, Inc. (“Sprinklr”) to its customers, partners, and employees (collectively, “Community Members”) and serves as a platform for Community Members to, among other things, discuss Sprinklr product know-how, receive support from others and share thoughts on best practices. 

By signing up for, engaging with, and using the Sprinklr Community, you agree to these Sprinklr Community Terms of Use (the “Terms”) which will govern and apply to your use and activity in the Sprinklr Community. Sprinklr respects your privacy, and we want you to understand how we may collect information about you as part of the Sprinklr Community. You can find details about how your information may be used, maintained and, in some cases shared, in Sprinklr’s Privacy Policy.  If you do not agree to be bound by the Terms, then you must not access or use the Sprinklr Community.  

Sprinklr reserves the right to review and update these Terms at any time and therefore we recommend that you periodically review these Terms of Use. Where appropriate or required by law, we will notify you about material updates to the Terms by posting appropriate notice within the Sprinklr Community.  

1. Access and Use 

Pursuant to these Terms, Sprinklr will provide you with access to the Sprinklr Community. You agree that (i) you will comply with all applicable laws, rules, regulations, contractual limitations, and/or company policies which may be applicable to you when accessing and using the Sprinklr Community and (ii) you will use the Sprinklr Community for its intended purpose only, and not for any other purpose, unless we explicitly agree, in writing, to such other use.   Where required under your company policies, you are solely responsible for obtaining consent from your employer for your participation in the Sprinklr Community or the Sprinklr Community Rewards Program.  

By accessing the Sprinklr Community, you also agree to follow the Sprinklr Community Guidelines, located on the About the Sprinklr Community page (“The Sprinklr Community Guidelines”).  The Sprinklr Community Guidelines are incorporated into these Terms by reference, and we reserve the right to update the Sprinklr Community Guidelines at any time, in our sole discretion; therefore, we recommend that you periodically review the Sprinklr Community Guidelines. Sprinklr may edit, remove, or block any content and replies you make in the Sprinklr Community at any time and in our sole discretion.  

You represent and warrant to Sprinklr that (i) your use of the Sprinklr Community will not conflict with or cause you to violate or breach any of your existing agreements, (ii) you have sufficient rights to share the information that you post or disclose on the Sprinklr Community and (iii) that anything you share will not violate or infringe the rights of a third party, including, but not limited to intellectual property rights, and/or privacy rights.  You may not create multiple accounts for registration or participation in the Community.  

2. Publicity.

By signing up for the Sprinklr Community, you acknowledge and agree that Sprinklr has the right to display, reproduce, disseminate, and use the content that you add or post in the Sprinklr Community in connection with the Sprinklr Community.   

3. Termination and Suspension 

In our sole discretion and subject to applicable law, Sprinklr may terminate and/or suspend your access to the Sprinklr Community immediately if (i) you violate these Terms or the Sprinklr Community Guideline), or (ii) Sprinklr determines that it is necessary to protect our interests, your interests, or the interests of our other Community Members. Subject to applicable law, Sprinklr may also terminate, modify, or suspend the Sprinklr Community or the Sprinklr Community Rewards Program for any reason, at any time, and without any liability.  

4. Intellectual Property Rights 

The trademarks, logos, and service marks (collectively, “Trademarks”) displayed on the Sprinklr Community are registered and unregistered trademarks of Sprinklr, its affiliates, and others.  Nothing contained on the Sprinklr Community should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Sprinklr Community, without the written permission of Sprinklr or any third party that may own the trademark displayed herein. 

Your misuse of the Trademarks displayed on the Sprinklr Community, or any other content on the Sprinklr Community is strictly prohibited. Any violation of this section may result in Sprinklr deleting your post or content within the Sprinklr Community and have an impact on your eligibility to be Sprinklr Community user.   

Sprinklr retains all rights in and to the Sprinklr platform. Your access to and use of the Sprinklr Community does not provide you with any rights to the Sprinklr platform.   

These Terms do not cover third-party websites accessed via the Sprinklr Community. Such third-party websites are governed by the terms applicable to your relationship with that third party, and Sprinklr accepts no responsibility or liability in respect of third-party websites. 

5. Indemnification 

You shall indemnify, defend, and hold harmless Sprinklr and its affiliated companies from and against any losses, liabilities, costs, expenses (including reasonable attorneys’ fees and expenses), penalties, judgments, settlement amounts and damages incurred, arising from a claim, suit, action or proceeding brought against Sprinklr based on (i) your use of the Sprinklr Community, or (ii) your breach of the Terms and/or the Sprinklr Community Guidelines.   

The indemnification obligations herein are conditioned upon: (i) notice by Sprinklr of any claim for which indemnity is claimed promptly upon receiving notice of such claim; (ii) your complete control of the defense and settlement of the claim, provided that no settlement may be made without the consent of Sprinklr, such consent not to be unreasonably withheld or delayed; and (iii) reasonable cooperation by Sprinklr in the defense, as reasonably requested.  

6. Liability 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SPRINKLR COMMUNITY, INCLUDING ALL FUNCTIONS THEREOF AND INCLUDING THE SPRINKLR COMMUNITY REWARDS PROGRAM, ARE PROVIDED ON AN "AS IS" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, WHETHER EXPRESS, IMPLIED, ORAL, OR WRITTEN, INCLUDING WITHOUT LIMITATION, ACCURACY OF CONTENT, NON-INFRINGEMENT, NON-INTERFERENCE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR THAT THE SPRINKLR COMMUNITY WILL BE UNINTERRUPTED, TIMELY OR ERROR-FREE. 

IN NO EVENT SHALL SPRINKLR BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE SPRINKLR COMMUNITY OR THE SPRINKLR COMMUNITY REWARDS PROGRAM, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS OR LOST SALES OR ANY OTHER MATTER RELATING TO THE SPRINKLR COMMUNITY. 

IN NO EVENT SHALL THE TOTAL LIABILITY BY SPRINKLR TO YOU FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE), ARISING FROM THE SPRINKLR COMMUNITY AND/OR THE SPRINKLR COMMUNITY REWARDS PROGRAM, AND YOUR USE THEREOF, EXCEED, IN THE AGGREGATE, FIVE HUNDRED DOLLARS ($500). 

7. Governing Law 

These Terms are governed by the laws of the State of New York, without reference to conflict of law principles. The parties irrevocably consent to the exclusive jurisdiction of the state or federal courts located in New York County, NY, over any suit, action or proceeding arising out of or relating to this Agreement.  THE PARTIES UNCONDITIONALLY AND IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, SUIT OR PROCEEDING RELATING TO OR ARISING OUT OF THESE TERMS. 

8. Entire Agreement 

The Terms are the entire agreement between Sprinklr and you regarding your engagement and participation in the Sprinklr Community.  These Terms do not alter the terms of the applicable Master Agreement between your company and Sprinklr that govern the use of the Sprinklr Platform generally. 

9. Notices 

If you have any questions about these Terms of Use, please feel free to contact us at community@sprinklr.com.  For general notices, email legal@sprinklr.com.