100+ global brands trust Sprinklr’s Live Chat to deliver customer delight
Why choose Sprinklr over LivePerson?
See how Sprinklr Service compares to LivePerson’s offerings.
*This comparison is based on publicly available data and was last updated in March 2024.
Respond to your customers 82% faster with Sprinklr’s AI-powered Live Chat.
Predict customer issues, offer personalized 1:1 support, and collect valuable data to inform agent-led resolutions.Unified Platform
End to End Digital Customer Service Platform
Empower your Live Chat with Sprinklr's robust platform, unlocking automation, routing, surveys, and workforce management.
Fully Customizable Live Chat UI
For consistent brand experience everywhere
Customize the user interface effortlessly to align with your brand, using rich assets and no coding.
24x7 Presence
Assist customers beyond standard business hours on channels of their choice
Deflect from live chat to any channel like voice/IVR/messaging/social while maintaining context.
Visual Diagnosis
Deploy video calls, screen sharing and co-browsing
Provide faster issue resolution by enabling remote troubleshooting, potentially reducing the need for follow-up calls or escalations.
Empower customers to solve their issues faster.
Leverage Sprinklr’s AI-powered self-serve options to empower customers and provide them with human support for more complex issues.Omnichannel and Multilingual
Deliver a unified brand experience across all customer touchpoints
Effortlessly create and deploy bots across 30+ channels and 100+ languages using an intuitive drag-and-drop interface.
Seamless Journeys
Power intelligent handling of complex queries and journeys
Use AI-powered bots that adapt, understand sentiments, switch intents/languages, and seamlessly integrate with websites using SDKs.
Simplify Troubleshooting
Help customers assist themselves
Enhance customer experience with automated FAQ suggestions, Sprinklr knowledge base content, and guided self-service workflows directly in the Live Chat interface.
Faster to setup and test
Ensure 100% success rate by testing bot scenarios at scale
Test bots directly on the Sprinklr Platform to detect issues in real-time and fix them before they disrupt the user experience.
Increase First Contact Resolution by 50% with Sprinklr’s real-time AI guidance.
Redefine the agent experience by automating routine tasks and providing AI-powered assistance in real time.Next Best Actions
Offer guidance at each step of the conversation
Leverage real-time nudges to reduce average handling time, increase upsell, and manage promises effectively.Contextual Recommendations
Handle customer queries by surfacing relevant information
Recommend similar past cases, relevant knowledge base articles, and guided workflows based on the conversation context.
Guided Workflows
Automate business processes to drive faster resolution
Create step-by-step guides for agents to ensure query resolution with the ability to fetch and update records in real-time.
Smart Responses
Respond smarter with AI-generated brand-compliant responses
Leverage Sprinklr AI to generate reply suggestions based on the ongoing conversation between the agent and the customer.Sign up for the Sprinklr advantage
Predictions per day
Training data points
Businesses & consumers handled by AI per day
Industry verticals and sub verticals
Pre-built AI Models
Customer-specific models
Global languages
Best-in-class accuracy
1000+ industry-specific use cases supported
Sprinklr's Live Chat & Conversational AI capabilities are remarkably superior to LivePerson. Here’s why.
Verticalized AI models
Custom-trained, ready-to-use 750+ pre-built AI models in 60+ industry verticals and sub-verticals, with an AI accuracy of 90%.
Truly unified omnichannel experience
Ability to switch channels while retaining context so that customers can resume from where they left off across channels.
Enterprise-grade security
Capture sensitive information securely through PCI forms in live chat, eliminating privacy/security concerns and avoiding redirection to voice contact.
Customized brand voice
Humanize interactions by training voice bots to speak in your brand’s voice.
In-platform testing tools
Pre-test and debug bots on the spot to ensure a smooth user experience during implementation.
Seamless integration
Pull in customer data by integrating our bots with your CRM/CDP, and send emails, WhatsApp and SMS.
Industry experts vouch for Sprinklr's path-breaking products
Sprinklr named a Strong Performer in The Forrester Wave™
Brands interested in managing their customer self-service as part of a broader approach to customer experience should give serious thought to Sprinklr.
G2 Top 50 Products for Customer Service
Sprinklr is one of the best tools ever used, where you can find all the solutions under one roof.