Automated call system

What is an automated call system? 

An automated call system is a telephony software solution used to make, receive and manage calls ranging from 100s to 1000s at once with the objective of delivering pre-recorded voice messages to prospects or customers without agent intervention. It is typically used in contact centers, customer service departments, appointment reminders, surveys and feedback and telemarketing to drive efficiency and resource utilization. The benefits of an automated call system include: - 

• Improved efficiency  
• Scalability 
• Lowered costs 
• Lead engagement 
• Customer satisfaction 

What are the key features of an automated call system?

The key features of automated call systems include: - 

1. Scheduled calls and messages 

You can schedule your outbound campaigns to specific dates and times and execute calls and send texts across multiple time zones. 

2. Bulk text messaging 

Leverage it for sending mass notifications, reminders and do proactive outreach programs. In fact, you can customize your messages for better engagement. 

3. Voicemail drop  

If the call is unanswered, voicemail drops help you leave pre-recorded messages to the voicemail of recipients.  

4. Text to Speech 

It is an advanced feature of an automated call system that converts written text to speech. Agents can leverage it to create scripts instead of playing back a pre-recorded message to their customers. 

5. Do-Not-Call list management 

Advanced call systems provide you with compliance management features to manage do-not-call lists and exclude them from outbound call campaigns. 

6. Local caller ID 

An interesting feature is deploying a local caller ID as it spikes up call answer rates because people are more comfortable picking up a local number. 

7. Interactive voice response (IVR)

IVR capabilities optimize inbound call management letting callers engage with IVR self-service menus before getting connected to an agent.