All Topics
211 topics found, sorted by Newest.
What is Customer Value: Importance, Types and Tips
Learn what customer value is, its importance, measurement and ten optimization tips.
What is Conversational Intelligence [Benefits + Features]
Learn all about conversational intelligence and how to leverage it to create a positive, personalized customer experience.
What is omnichannel routing - A detailed guide
Omnichannel routing helps route customer queries intelligently across channels for faster resolutions. Learn about this technology and its wide applications.
What is a chatbot and how it works [+Benefits]
Learn more about a chatbot’s function in enabling better, quicker customer service and choose the right chatbot solution for your support operations.
Call Center Coaching – Tips & Techniques
Discover what sets call center coaching apart from training, understand its benefits, grasp the core principles and learn key techniques.
What is Workforce Engagement Management?
Learn about workforce engagement management and its components, and why your business needs to actively work towards improving workforce engagement.
What Is First Contact Resolution (And Practical Tips to Improve It)
Modern customers don’t want to contact brands repeatedly to get an issue or concern addressed. Learn about first contact resolution rate — and why it is important for your support quality and brand reputation.
What is customer effort score and how to calculate it
Learn all there is to know about customer effort score (CES) and how and why brands leverage it to improve customer experience and retention.
What is Customer Lifecycle Management and How to Create a Strategy
Intelligent virtual agent: Definition, benefits and uses
Explore the differences between virtual agents and chatbots and find out ways to leverage virtual agents for improving your customer service.