All Topics
216 topics found, sorted by Newest.
What is Customer Lifecycle Management and How to Create a Strategy
Intelligent virtual agent: Definition, benefits and uses
Explore the differences between virtual agents and chatbots and find out ways to leverage virtual agents for improving your customer service.
Omnichannel customer service [+Benefits, Examples & Strategy]
Learn all about omnichannel customer service and how to leverage it to create a friction-free customer experience.
Brand Voice: Overview, Principles, & Future-Proof Strategy in 2024
Learn about the key elements of brand voice, including examples and strategic recommendations for effective communication on social media.
What is Average Handle Time [+How to Calculate & Reduce it]
Learn everything you need to know about average handle time (AHT) — what it means, why it’s important, how it’s calculated, industry benchmarks and strategies to improve yours.
A comprehensive guide to digital customer service
Digital customer service is the support a business provides to its customers via online channels like email, website, social media and live chat. Learn more here.
What Is Content Moderation and What Are Some of Its Best Practices?
Create a safe, engaging environment for users and optimize your online platforms through effective content moderation.
Virtual call center: What it is, why it’s important & how to set it up
Learn all about virtual call centers, how they can improve customer support operations and how you can choose a good virtual call center solution for your business.
What is an Inbound Contact Center? [+Benefits, Features & Tips]
Learn everything there is to know about inbound contact centers — examples, features, benefits and best practices.
Outbound call center: Everything you need to know
Learn everything there is to know about outbound call centers — examples, features, benefits and best practices.