All Topics
216 topics found, sorted by Newest.
What is a Blended Call Center?
Explore the concept of blended call centers and how they drive customer relationships, support and sales in one comprehensive solution.
What is contact center CRM?
Discover the power of a contact center CRM, how to implement it and its many benefits.
What is Social Selling: Definition, Strategy and Tools
Learn what social selling is and how your brand can leverage it for successful lead generation with reduced dependency on cold calling.
Social Proof Explained: 8 Ways to Attract Customers
Learn what social proof is, why it matters, how it boosts trust and the different ways you can incorporate it in your marketing campaigns.
Comprehensive Guide on Social Media Content Creation
Learn how brands can craft compelling posts and engage audiences on social media with effective content creation.
Customer service metrics to track in 2023 [+ How to use them]
Learn more about customer service metrics, how they improve support quality and the most important metrics you need to track in your customer service operations.
What is Outbound IVR?
Learn everything there is to know about outbound IVR, its business benefits, applications and best tools for modern contact centers.
What is Average Hold Time?
Learn about average hold time and its significance in call centers, plus strategies and tools to reduce it and boost your caller experience.
Social Media Advocacy: Strategy and Best Practices
Explore the what, why and how of social media advocacy so you can leverage the power of brand advocates to increase brand awareness, improve customer sentiment and drive business growth.
Call center quality management
What is call center quality management — know its benefits, tools and features, best practices and top FAQs