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Learn how brands can effectively leverage social media automation and optimize their online presence with social media automation while avoiding common pitfalls.

Learn everything about customer churn — its definition, reasons, types, metrics and expert tips to control it.

Learn how companies utilize paid search marketing tactics to optimize their online advertising, reach higher SERPs rankings for their target audience, and increase conversions.

Learn what a dialer is and find out why you need to deploy a dialer to transform your contact center into a powerhouse of productivity, automation, and customer experience.

Uncover the essentials of effective social media scheduling in 2024 with this beginner’s guide to establish a successful online presence.

Learn all about escalation management, its types, challenges, and a step-by-step approach to setting up your escalation management process.

Learn about the customer experience journey: Its definition, importance, differences from customer experience, stages and building a customer experience journey map

Learn different ways to measure customer sentiment, including calculating customer sentiment score and a comprehensive guide to measuring customer sentiment with essential pro tips.

Learn what customer service is, the key pillars, benefits and tips to deliver better customer service.

Explore essential tools and methodologies in social media analytics that can significantly elevate your marketing ROI.