VIRTUAL WORKSHOP

The evolution of AI in contact centers: The new rulebook to elevate customer experience

In a world where customer expectations are rising, boosting agent productivity and crafting unforgettable customer experiences is a must. If you are aiming to be the best in your industry, understanding how AI and Generative AI can benefit your teams is non-negotiable. 

Embark on your journey to success by understanding key CX trends, staying ahead of shifting customer expectations, tackling agent experience challenges and focusing on the most impactful AI applications. This webinar is your road map to making it all happen. 

In this session, we cover: 

• The new rulebook: empowering agents to wow customers in the age of AI 

• Four trends transforming the CX landscape 

• AI’s role in removing sources of frustration in customer and employee experiences 

• Keys to delivering personalized, proactive experiences at scale 

Speakers

Nafis Hasan

Senior Director, Product Management

Sprinklr

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Brian Cantor

Principal Analyst

CCW Digital

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