VIRTUAL EVENT

The AI Mantra for Customer Service in 2025

Customer service has come a long way from being a reactive support function. It has evolved from being just a problem-solving cost center to a value-creating, revenue-driving function - and AI-led automation has had a big role to play in it. 

Personalization, seamless experiences and a consistent brand voice have become the bare minimum expectations of good customer experience (CX). So, how can brands meet these expectations? How can they move from being a reactive cost center to a proactive intelligence center using AI?  

Our experts address these questions and more possibilities in a fireside chat. Join the conversation to know  

• Why contact centers are reactive? 

• How can a unified approach to CX help? 

• Why customer-facing teams must align to make proactive product and service changes?  

Additionally, this chat offers: 

• Tips to evolve from a reactive to a proactive contact center 

• Precautions to take in adopting Conversational AI  

• Ways to equip agents with the tools to provide personalized CX 

Speakers

Alan Gibson

Service Specialist

Sprinklr

Joseph Vassie

Head of Insights and Analytics

ASOS

Dr. Christian Velten

Strategic Lead Digital CX

Roche Pharmaceuticals