Webinar

CX Trends across APAC & the Explosion in Conversational Commerce & AI

Customers today demand CX that is seamless and reliable at every touchpoint – and every channel. Businesses who succeed in creating the smoothest and most unforgettable experiences, through the contact centre, are those that capture big business.

With a proliferation of new social channels and the rise of digital care, automation and AI across APAC, how can contact centre teams unify people, processes and technology to maximise revenue and loyalty?

Join our webinar to learn top trends and strategies for driving customer experience ROI, including:

• Customer Experience Trends across APAC and the Globe

• Just Good Conversation: Maximising opportunities with Conversational AI, Commerce and Bots

• Rapid Actionable Insights for Impact: Leveraging Meaningful Data for Competitive Advantage & Customer Loyalty

• Meeting Customers where they are: Owning your omnichannel customer experience

• Uniting ALL your CX teams: Unify your marketing, sales and contact centre teams with the only true unified customer experience platform.

• Case Study Spotlight: Discover how brands like L’Oreal, global beauty conglomerate, and boAt, one of India’s largest audio and tech wearable brands,are driving customer experience outcomes with a unified approach to customer experience.

Speakers

Christoph Jourdan

VP, APAC Solutions Consulting

Sprinklr

Christoph Jourdan is Vice President of Growth Markets Solutions Consulting at Sprinklr, the unified customer experience management platform (Unified-CXM) for modern enterprises. With more than a decade experience in Digital Strategy, Digital Marketing, and Creative Strategy, Christoph leads Sprinklr’s team of Solution Consultants in APAC and MEA to help customers optimise their CX objectives.

Simon Torring

Co-Founder

Cube Asia