ON-DEMAND WEBINAR

Metrics that Matter: Evaluating Gen AI-powered Conversational Bots

Nearly 40% of Gen Z and millennial customers will give up interacting with a brand if they do not offer self-service. The expectation of “self-service or no service” puts immense pressure of the traditional conversational AI chatbots that are limited in scope to providing standard automated responses – which is an unpleasant and impersonal experience for the customer. 

With the advent of Generative AI (Gen AI), typical conversational AI chatbots can evolve to make self-service more intuitive, effective and human-like. However, there are also potential risks - inaccuracy, hallucination, data privacy risks to name a few. 

Join us in a fireside chat with the experts who will unravel the risks with Gen AI bots and how they can be mitigated. 

In this webinar, you will discover: 

• How Gen AI can amplify conversational AI bots’ capabilities 

• Understand potential risks of Gen AI-powered bots 

• Detailed framework to evaluate Gen AI bots to gain maximum value 

Speakers

Toby Braun

Solutions Specialist

Sprinklr

Sirte Pihlaja

CEO

Shirute

Hussein M. Dajani

Ex Partner and CMO

Deloitte Digital Middle East

Gregorio Uglioni

Head of Business Transformation

Kantonsspital Winterthur

Chris Booth

Product Owner - Machine learning and Insights

NatWest