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Pioneering the Future of Employee Experience through Generative AI

94% of contact center leaders worldwide are exploring Generative AI to enhance employee experience, says Gartner. From deploying virtual agents to auto-generating case summaries, assisting with smart responses and more, leveraging Generative AI can unlock agent productivity and enhance customer experience with more human-like interactions, personalized experiences and reduced call volumes. 

Join us as we discuss the impact of Generative AI on employee experience, workforce management and in improving customer satisfaction. Learn how you can empower your agents with Generative AI to deliver delightful customer experiences with every interaction. 

In this webinar, you will discover:  

• How "listening" to customers can help reduce call volumes and address common inquiries 

• How you can drive greater CSAT by extracting intelligent, actionable insights from every interaction 

• How conversational AI can augment your quality management, product and service enhancements  

• How you can transform your contact center to an intelligence center to advance CX and drive growth 

Speakers

Prithvi Surendranath

Director, Solution Consulting, APAC

Sprinklr

Russell Murphy

Director, Customer Engagement Platforms

Digital NSW