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Generative AI: Cracking the code to improve contact centre efficiencies

Can you estimate the productivity boost from using generative AI in customer operations? 

~USD 404 billion. 
 
That’s right. As per a recent Mckinsey report generative AI has the potential to revolutionize contact centre operations. Though the dollar value sounds exciting, several questions around generative AI continue to haunt contact centre leaders.  

• Can generative AI-fueled chatbots handle routine queries and still deliver personalized experiences?  

• Can it enhance self-serve options and improve response accuracy rate?  

• What are the implementation challenges?  

Join this fireside chat led by CX Network where our CX experts will reveal how generative AI is impacting self-serve options and leading to improvements in operational efficiencies.  
 
You will learn: 

• Core capabilities of generative AI transforming contact centre operations via enhanced automation. 

• Why generative AI-powered chatbots can play a leading role in call deflection and boost CSAT? 

• Common implementation challenges and strategies to mitigate risks, ethical considerations, data privacy and security.

Speakers

Omer Adiguzel

Technical Lead, Generative AI

Lufthansa Group

Sébastien Salou

Care Lead Specialist

Sprinklr