WEBINAR

Get to faster resolutions with digital customer service solutions

Did you know that 78% of organizations have invested in digital customer service platforms, but only 10% have managed to fully scale and adopt them? 

Customers today want quick, efficient support on the digital channels of their choice—like social media, messaging apps and live chat. But fragmented systems cause frustration for both customers and agents, with repeated queries and disjointed responses.

Learn from our experts as they demonstrate how Sprinklr empowers your team to resolve issues faster, increase customer satisfaction and boost agent productivity. In this session, you’ll learn how to:

• Provide customers with the flexibility to contact you on their preferred channels 

• Offer robust self-service options so customers can independently find solutions 

• Equip your agents with a unified view of customers to enable faster resolutions 

Join us to explore how Sprinklr Service can transform the way you provide support—and help you deliver faster resolutions, every time. 

Speaker

Rachelle Martins

Lead Solutions Specialist

Sprinklr

Rachelle focuses on helping some of Sprinklr's largest customers modernize and future proof their contact centers by recommending solutions from Sprinklr's Service product suite. She has worked at the intersection of customer service and technology, including working at Zendesk for a number of years before joining the Sprinklr family.