ON-DEMAND

Navigating CX in Financial Services: Improving CSAT through social channels

The BFSI industry is witnessing rapid digital transformation, driven by the evolving expectations of tech-savvy customers and stringent regulatory requirements. According to a recent survey, 89% of financial services executives believe their organization's success hinges on their ability to embrace digital technologies, including social media and mobile platforms. 

The explosion of social media-led customer queries presents both an opportunity and a challenge for financial institutions. Ensuring compliance while maintaining seamless customer service across all touchpoints is essential to building long-term customer loyalty. 

Discover how financial services firms can securely manage customer service interactions on social channels by implementing robust authentication processes.  

Join us for a 45-minute expert-led webinar as we showcase how you can: 

• Safely gather and manage sensitive customer information without compromising compliance

• Build trust with customers by ensuring their data is handled securely

• Seamlessly transition conversations from social media to secure chat environments, enhancing customer satisfaction and retention

Join our Sprinklr expert in this webinar and explore how your organization can stay ahead of the curve by embracing cutting-edge strategies, ensuring both growth and compliance in an increasingly digital world. 

Ready to learn more about the Sprinklr platform? Request Demo 

Speakers

Cory Declusin

Director, Customer Experience and CX expert

Sprinklr

Rebecca Dickson

Sr. Solutions Consultant

Sprinklr