ON-DEMAND WEBINAR

AI in CX: Measuring the true VOC with real time AI powered insights

AI technologies can deliver up to $1 trillion additional value to businesses every year, and contact centers make up a significant part of it, says McKinsey. One of the key reasons why contact centers can benefit greatly from AI is because of its ability to process, analyze and identify trends from customer data.  

Customer interactions are a treasure trove of customer data which when analyzed can help your contact center gain a competitive edge by crafting personalized experiences that your customers don’t yet know they need. 

Most contact centers struggle with getting a comprehensive view of their customers from their interactions. This challenge is mainly due to siloed channel-level data segregation and inefficient tech that fails to bring this data together to process at scale. 

Join our in-house expert, Prithvi Surendranath in this latest webinar, as he explains how Sprinklr Service’s advanced AI brings customer data together to analyze, identify and enhance customer interactions using AI and Generative AI. 

In this webinar, you will explore: 

• How AI can help contact centers achieve their customer service KPIs using detailed insights 

• How the combined power of AI and Generative AI can turn customer data analysis into a quick actionable roadmap for CX excellence 

• How Sprinklr’s advanced AI helped Cdiscount, a leading French e-commerce brand, achieve better CSAT using AI-powered customer insights

Speaker

Prithvi Surendranath

Director, Solution Consulting, APAC

Sprinklr