On-Demand Webinar

Redefining customer-centricity in the era of AI

Customer-facing teams, especially marketing and customer service, need to work together to keep up with the ever-evolving CX paradigm.

Organizations must emerge as a true CX function to navigate the intricate digital landscape with confidence, drive tangible business impact, and establish new benchmarks for CX excellence.

As the lines between engagement, service and commerce blur, brands need to power seamless journeys across the three and exceed customer expectations. Embracing the need to design marketing and customer service strategies that ensure brand integrity across touchpoints is imperative. And it begins with putting your customers at the heart of it.

Key Takeaways:

• CX: Retrospection and redefinition

• Effective AI strategy for better CX

• Customer-centricity: culture and employee experience

• Futureproofing CX with AI

• Measuring success of AI-driven CX initiatives

Join Sprinklr during a Meet the Boss Virtual Showcase, to find ways to deliver the best in CX and productivity while striking the right balance between the human and AI. It’s time to drive real business value!

Ready to learn more about the Sprinklr platform? Request Demo

Speakers

Rich Cudd

Vice President, solutions Consulting - EMEA

Sprinklr

Martin Gill

Vice President, Research Director

Forrester

Buddy Waddington

Principal Technologist, Insights & AI

Sprinklr

Nathalie Gallaire

Senior Manager, Solutions Consulting

Sprinklr