WEBINAR

Revolutionizing omnichannel self-serve with GenAI in 2025

64% of leaders will prioritize leveling up their customer self-service to ensure faster resolutions in 2024-25  

Today’s customers expect more than just answers — they want personalized, real-time, and robust solutions through self-service.   

To meet these expectations, service leaders must upgrade their self-serve capabilities to enable seamless customer journeys across all channels — while ensuring smooth transitions to human-led support when necessary.   

GenAI is transforming how brands optimize these experiences and redefining how customers can self-serve.   

In this webinar, our experts will show how Sprinklr Service, a unified CCaaS platform that powers world-class self-service solutions like conversational AI, KB, communities, and more, can help you:  

• Seamlessly connect bots to knowledge bases and other systems for accurate, contextual responses  

• Deliver human-like conversations with advanced context retention and intuitive interactions  

• Collect and streamline customer data for efficient escalation  

• Leverage powerful analytics and reporting to improve bot performance continuously  

• Improve customer satisfaction, reduce operational costs, and foster long-term loyalty  

Don’t miss this opportunity to unlock the full potential of GenAI-driven self-service and transform your customer experience.

Speakers

Prithviraj Surendranath

Director - Solutions Consulting

Sprinklr

Ramana Abhishek

Product Marketing Manager

Sprinklr