WEBINAR

Unified CX: Manage Omnichannel interactions seamlessly from ONE platform

79% of customers demand consistent experiences across all channels and departments — is your contact center equipped? 

Customers interact with brands across a variety of channels — and they expect a consistent, frictionless experience every time, whether it’s social, digital, or voice. 

But managing an omnichannel contact center without a unified platform creates chaos: fragmented interactions, slow resolutions, and overwhelmed agents.  

The future of customer service is channel-less, and in this webinar, our experts will show you how to: 

• Deliver omnichannel customer support across 30+ channels without losing context — no matter how often customers switch channels. 

• Empower your agents with a customized AI-powered desktop to boost efficiency and improve CX.  

• Bridge the gap between insights and actionability with GenAI to capture real-time customer data, identify root cause analysis, and uncover upsell/cross-sell opportunities. 

• Integrate advanced AI and leverage 14+ years of data to enhance every step of the customer journey. 

Join us to see how Sprinklr can help you deliver unified customer experiences that customers love — using AI and GenAI. 

Speaker

Tobi Braun

CcaaS Solution Expert

Sprinklr