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Unlocking the future of employee experience with Gen AI

As per a latest Gartner report, customer service agents witnessed a 14% boost in issue resolution an hour and reduced their time spent handling an issue by 9% using generative AI. 

The emergence of Generative AI and Conversational AI offers a glimpse into a more promising future that includes personalized experiences and reduced call volumes through self-service solutions.  

But, 

• How can you actively 'listen' to customers and tackle the prevalent challenges while pursuing better employee experiences?" 

• How can contact centers evolve into intelligence hubs with the capacity to derive actionable insights from every conversation? 

• What strategic contributions can conversational AI make to drive growth within your organization? 

Every customer conversation matters and in an ideal world contact center can analyze 100% of conversations.  

By participating in this webinar, you will gain insights into: 

• The significance of active customer ‘listening’ and how to overcome common obstacles to implement it. 

• How to transform your contact center into an intelligence hub to extract insights from every conversation and boost CSAT scores. 

• Leveraging Conversational AI for better quality management and better CX. 

Speakers

Aurélien Caye

Solutions Consultant

Sprinklr

Gene Cheng

Global Lead, Employee Experience and Culture

Allianz Technology