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PRODUCT INSIGHTS

Understand and manage customer feedback about your products in real time

Capture the voice of your customer across the product lifecycle.

The world's leading brands trust Sprinklr Insights

Powerful. Comprehensive. Powered by Sprinklr AI and Generative AI.

Comprehensive customer feedback with industry-best source coverage

Historical review coverage across 900+ e-commerce websites, 30+ social and 5M+ web and traditional media channels with data from internal and owned channels.

Granular insights powered by industry-leading AI models

70+ verticalized AI and NLP models to capture industry-specific nuances. Boost accuracy and relevance of insights with fully customized, use-case-specific models.

Proactive crisis management, collaboration and actionability

Complete crisis management, from crisis detection with smart alerts to monitoring and recommendations on containing dips in KPIs like CSAT.

Capture comprehensive omnichannel customer feedback on your products

Coverage across 900+ e-commerce sites

Complete historical review coverage across 900+ e-commerce websites, including industry leaders like Amazon, Walmart, Flipkart, BestBuy, Home Depot, Target, etc.

Complement reviews with social and digital data

Analyze customer conversations across 30+ social and 5M+ web and traditional media channels in real time.

Close the loop with internal and owned customer feedback data

Unify data from social and web sources with internal and owned channels to get a complete 360° view of customer feedback.

Measure and improve customer experience with real-time actionable insights

Leverage out-of-the-box and customized models for unparalleled accuracy

70+ industry-specific AI and NLP models to capture industry-specific nuances. Boost accuracy and relevance of insights with fully customized, use-case-specific models.

Get more relevant insights with brand recognition and relevance classification models

Patented algorithms allow you to clearly differentiate between feedback meant for your brand vs. feedback for a competitor’s product. Filter out irrelevant conversations with AI-powered relevance classification.

Understand the root cause and get recommended actions, powered by Generative AI

Get alerted every time there is a spike in a key metric. Understand the underlying root causes behind the metric or a trend and get contextual recommendations and next steps.

Proactively detect crises and protect your online reputation

Leverage an early warning system to detect crises

Identify unknown issues by monitoring reputation drivers. Leverage Smart Alerts to get automatically notified in real time when there are changes in metrics like experience score, star rating, sentiment etc.

Manage and respond to customer reviews 

Consolidate review feedback from across 900+ review domains and respond to customer reviews across key e-commerce sites and 30+ social channels.

Collaborate across functions to mitigate crises and manage feedback 

Share intelligence and recommended actions with sales, R&D, product and customer service teams to ensure proactive crisis mitigation and swift resolution of customer issues.

Outperform competition

Measure performance of your products against competitors

Add custom fields, set up a product catalogue and perform comparisons against competitors’ products to identify top attributes and least-liked features.

Understand your competitive advantage

Identify differentiators and gaps in competitors’ products and develop differentiated positioning and promotional strategies to maximize revenue.