Forrester report names Sprinklr among stand-alone CCaaS solutions with an industry focus on high-tech, financial, and consumer products.
CCaaS tools enable brands to manage omnichannel customer interactions with agents, providing capabilities that maximize agent efficiency while improving the customer experience (CX).
With AI being forecasted as the game changer in customer service and contact center leaders facing a plethora of vendor options in the space, Forrester’s latest report shows a way forward.
It discusses important market dynamics that decision-makers should pay attention to and lists 40 notable vendors in the CCaaS space based on size, geography, industry, and type of offering.