Sprinklr named a Leader in The Forrester Wave, Social Listening Platforms, Q4 2020.
More than 75 of the world's 100 most valuable brands use Sprinklr to create epic customer experiences. Recognized again by Forrester Research as a Leader in Social Listening, Sprinklr Listening covers the broadest range of social networks and messaging platforms, and taps into millions of publicly available news and review sites, forums, and blogs.
“Sprinklr leverages the power of its social suite to bring social listening to life. Diverging from other vendors in this evaluation, this New York-based vendor stakes its claim as a customer experience management (CXM) solution to deliver a unified front office. Its roots as a prominent social suite have long given Sprinklr additional access to paid, earned, and owned media data.
In contrast, its emphasis on brand customers’ use cases and key verticals are new in its go to market strategy. It is deeply integrated with other Sprinklr modules, such as Care and Engage, to facilitate social customer service and organic publishing workflows. This makes it a highly actionable tool for brand customers that stay within the Sprinklr ecosystem (given it doesn’t integrate with outside social technologies). The pervasive use of machine learning to improve functionality combined with immense user customization across query, dashboards and presentations are strengths…”
The Forrester Wave™
Social Listening Platforms, Q4 2020
What consumers are saying?
Our AI-powered insights analyze what consumers are saying about your products, and spotlights how customer experiences vary across different regions and brand locations - so you can make your customers happier, regardless of where and how they choose to interact with your brand(s):
Go beyond just listening to people talking to you, to listen to people talking about you, about your competitors, and, most importantly, things you care about
Understand feedback around your products and services, and locations to discover unmet needs
Proactively detect and actively manage crises before they become consequential and distribute insights across your organization in all formats and devices
Know that Sprinklr data is uniquely actionable and deeply integrated for point-of-experience decision-making rather than after-the-fact reporting
