Sprinklr Insights: 20.2 Release Notes

Updated 

Sprinklr Insights is an advanced analytics platform that helps businesses better understand customer interactions across multiple channels. The 20.2 release brings new features aimed at enhancing customer experiences, driving significant business impact, and improving overall outcomes.

Note: The deployment of the 20.2 features is planned from 4th February 2025 onwards.

Here are the key features included in Sprinklr Insights's latest release:

Listening

Widget Summarizer

The Widget Summarizer is a one-click AI+ feature that generates key insights directly from your widget, providing summarized, actionable information alongside the data. This eliminates the need for multiple drill-downs, allowing you to access high-level insights quickly. Pinning these summaries next to the widget lets you focus on the most relevant information, making it especially useful for quick, digestible insights. The Widget Summarizer boosts your productivity, speeds up time to insights, and helps you make more effective, informed decisions.

Governance for Alert Manager

All configured alerts are globally accessible to all users, including those for sensitive use cases (e.g., CXO crisis monitoring). With this update, you can control access to share and edit alerts, preventing unauthorised users from making changes. Alert-level governance is implemented to restrict access similarly to entity-level governance.

Example: Governance in Themes.

Newsletter: Chart Enhancement

Widget-level support has been added for the following widgets: Bar, Column, Cross Tab, Dual Axis, Line, Pie, Table, Counter, Spline, Area Spline, and Counter Summary. These charts will be available in both manual and automated newsletters. For manual newsletters, you can add or delete the charts section in the template and configure the distribution settings.

Listening on Bluesky

Bluesky is a social media platform like X (formerly Twitter) that allows you to share short messages, images and videos. By adding Bluesky as a Listening Source, you can listen to and learn from Bluesky data. You now have comprehensive listening to all Bluesky posts, including:​

  • Post Types

  • Original posts​

  • Reposts​

  • Replies​

  • Mentions​.

Listening Dashboard

Deprecation of Interests General Dimension (Sprinklr Enriched attribute) from Insights module

The Interests General Dimension has been deprecated from the Insights module.

Product Insights

Keyword query filter in root cause widget - Executive View

In this release, the root cause widget in Executive View currently allows you to filter by root cause sentiment (positive/negative) only. A keyword search filter will be added, enabling you to search within the following fields: root cause name and description.

Ability to Sort L3 Category on Metric in Drill-down

The drill-down feature in Insights dashboards will now be sorted based on the metric you select when multiple metrics are available (such as in a cross-tab widget). Previously, drill-down was only shown for the first metric plotted.

Sprinklr AI+

Dashboard Copilot for Listening Dashboards

The Dashboard Copilot for Listening Dashboard is designed to enhance your data analysis experience. It leverages generative AI to deliver key insights in concise, natural language while detecting anomalies, highlighting key trends, and uncovering the root causes of data changes. With the Dashboard Copilot, you can make informed decisions more efficiently, saving valuable time and effort.

​Customer Feedback Management

Hierarchal Reporting

This feature helps you organize survey data according to your organization's structure, making it easier for teams at different hierarchical levels to access and analyze relevant information. The structured approach ensures that feedback data is effectively utilized across multiple survey projects. Key features include:

  • Granular Insights: Teams can analyze specific segments like individual stores, departments or regions to understand targeted feedback and identify areas for improvement.

  • Customizable Dashboards: Level heads and senior leadership receive automated, role-specific reports that summarize feedback across their hierarchy levels.

  • Dynamic Updates: Admins can update hierarchy data by uploading an Excel file containing only the rows that need modification, simplifying the process of keeping organizational data up to date.

  • One-Time Setup: The hierarchy can be set up once using a guided process with Excel or CSV files, and this hierarchy can then be linked to multiple survey projects, eliminating the need for repetitive setup tasks.


Thank you for using Sprinklr Insights. The 20.2 release brings significant enhancements and new features designed to make your experience even better. If you have any questions or need assistance, please contact us at support@sprinklr.com.