Add a Facebook Page Account
Updated
Pages are places on Facebook where artists, public figures, businesses, brands, organizations, and nonprofits can connect with their fans or customers. When someone likes or follows a Page on Facebook, they can start seeing updates from that Page in their News Feed.
In this article, you will learn about how to add a Facebook Page in Sprinklr.
Note:
Any Facebook page will be treated as a company page within Sprinklr.
A social account can only be added to a single Workspace. To add the same account in different workspaces, admins are required to share that social account with other workspaces. For more information, see Sharing an Account.
Before You Begin
Ensure that you have logged out from all the sessions of your Facebook account, across all devices.
To Add a Facebook Page Account
Click the New Tab icon. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.
In the Accounts (Settings) window, click Add Account in the top right corner.
In the Add Account window, search and select Facebook Page from the list of channels.
In the Facebook log-in window, enter the Email and Password for the account that you want to add.
On the authentication window, follow the prompts to give Sprinklr permission to access your account.
In the Select the accounts you want to add pop-up window, select the Page(s) you wish to add, and click Add in the bottom right corner.
Next, you'll be able to edit your Account Details and permission the account:
Edit basic details of your account in Account Details, including changing the name of the account as it appears in Sprinklr, changing the Sprinklr User who is the owner of the account, creating a custom character count (which will apply to replies sent in Sprinklr), a default URL shortener, and an auto-populated signature to appear in replies sent from Sprinklr.
Under Groups to include Account in, select if you'd like to add the YouTube Account to any Account Groups.
Under Permissions, permission channel actions to Users and User Groups who should have access to the account. Learn more in Account Permissions.
Under Share this Account Across Spaces, choose the Workspaces that you would like the account to be visible in or share across all Workspaces to make the account visible globally within your Customer environment.
Under Subscribers, select Users or User Groups to subscribe them to receive account notifications.
Under Timezone, select a country and time zone to associate to the account if desired.
Under Properties, set any account properties as needed.
Click Save in the bottom right corner to apply your selections.