When there are no agents available to attend to incoming video calls, you have the option to promptly end the call for users through the utilization of Queue Rules.

By employing Queue Rules, you can take automated actions to terminate video calls, thus preventing users from waiting unnecessarily or experiencing extended hold times.

To Configure a Queue Rule

While creating a Queue rule in Rule Engine to create and assign video tasks to a specific work queue, you have the option to include an additional action Try assign or fail Immediately as Yes under Actions To Assign a message to a User/Queue.

This specific configuration ensures efficient call management by triggering an immediate end to the call if no agents are available to handle it.