Sprinklr provides you the ability to automatically delete live social posts associated with expired contracted assets. This capability is currently supported for Facebook, Twitter, and YouTube. 

Enable Automatic Deletion Of Posts On Asset Expiry

1. Click the New page icon  and select Assets under Sprinklr Social.
   ​

2.  In the top right corner of the Digital Asset Management window, select Create Asset and from the list of available asset types, select the desired asset.

3. In the Media Uploader window, upload the asset and click Save in the bottom right corner of the window.

4. In the Create New Asset window, fill in the details and check the box alongside Delete all posts associated to this asset upon the expiry of asset and click Save in the bottom right corner. For more information on adding an asset, see Add an Asset.​

5. By default, the option to Delete All Posts Associated to this Asset Upon the Expiry of Asset be auto-selected for all assets on the Edit Asset window.

6. If you wish, you can un-select the Delete All Posts Associated to this Asset Upon the Expiry of Asset checkbox.

Repeated Post Deletion Attempt

Until now when an asset expires the post will be automatically deleted. Going forward, we will repeat the deletion process, if the access token of the Social Media Account (where the asset has been posted) is inactive. The deletion process will be repeated once the Social Media Account is reactivated again. With this new capability, the following scenarios will be implemented:

• The account owners/subscribers are proactively informed that the post could not be deleted because the token is inactive or for any other reason. They are sent an email regarding the message.

• The deletion process is triggered again as soon as the account is linked again.

• For some channels like LinkedIn, Instagram where we cannot delete posts automatically due to API limitations - we will notify you to perform such operations natively.

Notify the User via Email

In case the asset is not automatically deleted, Sprinklr will forward an email to the Owner and respective Subscribers of the Asset. This email will update you about the asset deletion status. Going forward, if Sprinklr was unsuccessful in deleting any asset automatically, you can always delete that asset manually.