This article will cover the steps and guidelines on how to choose who can reply to tweets published from Twitter Business Account. When you publish a new Tweet, you can choose who will be able to reply to it. You’ll see a default setting of Everyone can reply. Updating this prior to posting your Tweet allows you to choose who can reply to you. 

Steps

1. Click the New Tab icon . Under the Sprinklr Social tab, click Quick Publish within Engage.

2. In the Create Post window, search and select the required Twitter Account in the Select Accounts field. For more information, see Publish to Twitter.

3. To choose Who can reply to this Tweet, select the desired option from the drop-down menu. The following options are available:

   • Everyone — this is the current default option. For public accounts, it means that everyone will continue to be able to reply. If your Tweets are protected, it means only people who follow you will continue to be able to reply.

   • People you follow — only people who you follow, as well as anyone you mention in the Tweet, will be able to reply. 

   • Only people you mention — only people who you mention in the Tweet will be able to reply. 

4. Fill in the remaining details as per your requirements. 

5. Click Post in the bottom right corner to publish the Twitter post.

Limitations

1. When your Tweet is live on Twitter, people will see that you’ve limited who can reply to your Tweet. 

2. When you’ve invited certain people to reply, they will see a line of context right below the Tweet from their Home timeline letting them know that they (and anyone else selected) can reply and join the conversation. They will also receive a mention push notification if they have that setting on. 

3. Restrictions you place on your Tweets will only apply to the ability for others to reply to your Tweet. Others can still engage with your Tweet by, for example, liking or Retweeting it, or voting on a poll you include in your Tweet. 

4. Once you’ve published a Tweet, you cannot later change the restrictions other than by deleting the Tweet. Replies and Retweets of your Tweet will inherit the restrictions you placed on the root Tweet, but Quote Tweet will not inherit your restrictions. If the root Tweet is deleted, replies and Retweets will lose any previous restrictions. 

5. If you deactivate your account, any reply restrictions your Tweets currently have will lift, and if you reactivate your account during the reactivation window, all previous reply restrictions will be reapplied. However, during the window when your reply restrictions were lifted, it’s possible that replies that would have otherwise been restricted could have been added to your conversation.