Tracking Disputed Comments

Consolidate and display key information related to disputes. The widget can showcase disputed comments, the name of the agent who raised the dispute, the associated auditor's name, the checklist under consideration, and the average evaluation score.

This reporting widget offers a comprehensive overview of dispute-related data, enabling a quick and efficient analysis of the raised disputes within the evaluation process.

Category-Level Dispute Details

Display category-level scores following agent disputes, along with associated details such as the checklist name, the name of the evaluated agent, the auditor's name, the checklist response time, and the time of re-evaluation. By presenting this comprehensive information, the widget aims to provide insights into the outcomes of disputes at the category level, offering a consolidated view for enhanced analysis.

Item-Level Dispute Details

Get a thorough and detailed perspective on item-level scores subsequent to agent disputes. This widget encompasses vital information including the name of the evaluated agent, the auditor's identity against whom the dispute is raised, the cheklist name under dispute, the timestamp denoting the initial checklist response, and the time when the re-evaluation of disputed items took place. This consolidated view is intended to provide a comprehensive understanding of the nuanced details surrounding item-level scores post-agent disputes, facilitating a more insightful analysis of the dispute resolution process.

For more information, please refer to the reporting glossary article.