Actions

Keyboard Shortcuts

Open the macro box at the case level

Cmd/Ctrl + m

Send a message

Cmd/Ctrl + Enter

If you wish to define shortcuts for specific channels and not for others (such as email), you can create channel-specific configurations to determine whether a particular channel should have no shortcut, only Enter as a shortcut, or Cmd/Ctrl + Enter as a shortcut. To get this capability enabled, please raise a support ticket by contacting tickets@sprinklr.com.

Move the focus to the next case in the case stream

Shift + J

Move the focus to the previous case in the case stream

Shift + K

Move to the next console tab

Cmd/Ctrl + Shift + Alt/Option + [

Move to the previous console tab

Cmd/Ctrl + Shift + Alt/Option + ]

Open the Emoji picker in the reply box

Cmd/Ctrl + Alt/Option + E

Open the Giphy picker in the reply box

Cmd/Ctrl + Alt/Option + G

Open the Content Placeholder picker

Cmd/Ctrl + Alt/Option + T

Open the Link picker

Cmd/Ctrl + Alt/Option + K

Open the Smart Assist tab in the third pane

Cmd/Ctrl + Alt/Option + S

Open the Canned Response/Group Canned Response/Text Template picker (whichever is enabled)

Cmd/Ctrl + Alt/Option + O

Open the Product picker

Cmd/Ctrl + Alt/Option + N

Open the Photo picker

Cmd/Ctrl + Alt/Option + Z

Open the Video picker

Cmd/Ctrl + Alt/Option + 0

Open the Audio picker

Cmd/Ctrl + Alt/Option + A

Open the Document picker

Cmd/Ctrl + Alt/Option + Y