Setup Dispute Flow Reporting
Updated
In disputed flow, it is important to check how the scores are changed after the re-evaluation. A sample report of the same is shown below.
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Dimension/Metric Name | Definition |
For User | Agent on which evaluation is done |
Case | Case Number |
User | User who audited the evaluation |
Checklist Response Count | Total Response filled on the checklist |
Evaluation Submitted At | The first submission date of the audit |
Assigned for Re-Evaluation At | Date when dispute was raised on the audit |
Re-Evaluated At | Date when dispute audit was re-evaluated |
Evaluation Score(Disputed) | Evaluation Score on which the dispute is raised on the audit |
Evaluation Score | Final Evaluation score on the audit |
% Change in Evaluation Score - Custom Metric | % change in the Evaluation score after and before the evaluation |
Disputed Items | Parameter on which an agent raises the dispute |
Disputed Item List | All the parameters separated by comma on which an agent raises the disputes |