Monitoring Alerts

In Supervisor Console, there is a dedicated dashboard for monitoring alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervisors can view the alerts of the respective stream. The dashboard and streams are completely configurable as per the requirement/use case.

To manage the alerts, click on Manage Alerts icon on the top right corner. Supervisors can see all the configured alerts along with their details in a tabular form. They can choose to create new alerts or edit or delete existing ones. The alerts can be activated or deactivated by sliding the toggle icon.

Notifications

Select the Users/User Groups you want to send the alerts to and enable the notifications as desired.

• Enable Email Notifications (This is used to send notifications to users who are not using @sprinklr.com domain)

• Enable SMS Notifications

• Enable Mobile Notifications

• Add To Queue

• Enable Platform Notifications

• Enable Self Monitoring Alerts - Enabling this will trigger the alert to the respective agents.

• Enable Supervisor Alerts - Define the number of hierarchy levels of supervisors to whom alerts will be sent. For example, if you set it to 2, it means that alerts will be sent to supervisors up to two levels above the person associated with the alert.

Platform alert notifications

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Email alert notifications

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Manage Columns

The Supervisor can toggle on and off the columns by clicking the Manage Columns icon in the top right corner of the Alerts page.



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