Advocacy Reporting for Twitter and LinkedIn
Updated
When an advocate posts content on a social channel via advocacy, Sprinklr wants to have those posts to be pulled in data and put that in listening, so that admins can analyze the data (likes, comment, shares etc.) and make informed decisions. Since the APIs used in advocacy are public APIs of social networks, it is not possible to fetch that data via those APIs, although they provide some data (very small amount). As a result, we are fetching posts and data related to those posts through Sprinklr Listening APIs and push in advocacy reporting, so that it can be analysed over there. Thus, you can monitor all the natively added comments on shared advocacy posts. As of now, this capability is only available for the following social channels:
Twitter
LinkedIn
Note: To learn more about getting this capability enabled in your environment, please work with your Success Manager.
Internal Note:
Use this DP: ENABLED_XB_PS_SAVE_CHANNELS
Enablement of this capability requires additional setup. Additionally, the data will come for future posts once the DP is enabled.
To Create an Advocacy Reporting Widget for Twitter and LinkedIn
Click the New Tab icon
. Under the Sprinklr Social tab, click Reporting within Engage.
Click the Dashboard Menu icon
in the top left corner of the Dashboard and select the desired reporting dashboard.
Click Add Widget in the top right corner or in the middle of the page (if no widgets have been added).
Enter a Widget Name to display at the top of the widget and enter the Widget Description of your Widget. You can also add a video in the description.
Select the Data Source as Advocacy from the drop-down menu for your widget.
Under Select a visualization for your widget, select Post Card as the chart type for your Widget from the drop-down menu.
Under What would you like to plot on your widget?, add Metrics/Dimensions for your Widget. Click
Bulk add metrics/dimensions to select both Metrics and Dimensions. Metrics and Dimensions will be shown in groups so that you to easily identify relevant metrics and dimensions.
In the Add a Metric or Dimension pop-up window, choose the desired metrics in the widget which are directly related to the metrics on the social channel.
Choose filters for Channel and Project which you want to be applied for a particular widget.
Fill the remaining details as desired. Click Add to Dashboard in the bottom right corner to add your widget to your dashboard.
Once the widget is created, click on any post on the widget and then click on the Conversation tab to see the actual conversations on a channel.