You will be able to pull in all your App Store reviews & replies. In the Engagement Dashboard, Sprinklr offers different column types for App Store that can be added to the dashboard.

Before you begin

Before you can add the Apple App Store column and begin engaging with users, you will first need to add an Apple App Store in Sprinklr. Once your App Store has been linked, you can add the Apple App Store column using the instructions below.

To Create an Apple App Store Column

1. Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. In the Engagement Home, search & select the desired engagement dashboard. 

3. In the desired Engagement Dashboard, click Add Column in the top right corner to create a new column.

4. In the Add New Column window, search and select Apple AppStore as a source for adding a new column.

5. In the Add New Apple AppStore Column window, select the desired type of column you would like to make within the Engagement Dashboards.

   The following options are available:

   • Inbox

   • Reviews

   • Replies

   • App Store Connect Reviews

   • App Store Connect Replies

6. After selecting the type of column you want to create, enter a Name, Description, and add your respective Account. Provide other Basic Information for your column like adding a Category, etc. A preview of the column will render on the right side of the window.

7. Enter Workflow Properties as desired. Workflow properties refer to the properties applied in Sprinklr, either automatically or manually, that determine the message's workflow status, user assignment, priority, Spam designation, and sentiment.

8. Provide Custom Properties as desired. Configuring additional properties, you can specify messages to include or exclude based on the properties that have been applied to the message.

9. After you've provided all the details for your column, click Create Column in the bottom right corner to create the new column. Upon creation, your column will be available in the current dashboard.

For the Apple App Store reviews & replies, you need to first open the Sprinklr Social tab, go to engagement dashboards. Create a new dashboard and then add columns by selecting Apple App Store as a channel. Now, you can customize the column name, account for which you want to see the reviews & replies. The dashboard will create a column where all the reviews/replies would be fetched.

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